Help Desk Specialist
4 weeks ago
About this role
We are seeking a highly skilled Help Desk Specialist to join our team at Technetics Consulting.
The successful candidate will be responsible for delivering exceptional customer service experiences while working in a fast-paced and collaborative Service Desk environment.
Key responsibilities include:
- Managing and resolving client incidents and requests in a timely manner, meeting required SLAs.
- Adhering to Incident, Problem, and Change Management processes as per company standards (ITIL Framework).
- Maintaining technical documentation and knowledge base for customer environments.
- Providing after-hours on-call assistance and/or escalation on a rotating basis.
Requirements:
To succeed in this role, you will need:
- Local IT experience in multi-server, multi-site, multi-domain environments.
- Windows server and workstation administration skills.
- Experience with hardware troubleshooting and upgrades.
- Microsoft 365 administration and troubleshooting skills.
- Experience with Backup technologies (on-premise and cloud).
- Experience with Virtualisation Technologies (VMware and/or Hyper V).
- Intermediate Networking skills – routing / switching / wireless.
- Experience with Infrastructure monitoring and alert management.
- Excellent client service skills and communication skills.
- Australian Citizenship or Permanent Residency.
- Ability to obtain a Working with Children Check.
PREFERRED SKILLS:
We also welcome candidates with experience in:
- Cloud services exposure/experience desirable (MS Azure).
- Anti-Virus management and Microsoft update deployment experience.
- Administration experience with hosted VOIP solutions.
- Experience with ConnectWise, IT Glue, Kaseya toolsets or similar products.
- Microsoft and/or Networking certifications would be superb.
Benefits:
We offer an attractive salary package of $80,000 - $100,000 per annum, depending on experience. Additionally, you can enjoy the following benefits:
- Exposure to the latest technologies.
- Hybrid working environment with flexibility.
- Professional and inclusive company culture.
- Friendly and open-door management team.
- Sponsored training and career development opportunities.
- Regular company events and recognition programs.
Techntics Consulting is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.
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