Current jobs related to Insurance Claims Quality Assurance Specialist - North Sydney Council - Cover-More
-
Claims Quality Assurance Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled Claims Quality Assurance Specialist to join our Motor Insurance team. This is a challenging and rewarding role that will involve ensuring the consistency and adherence to established motor claims standard operating procedures.
-
North Sydney Council, Australia Cover-More Full timeCompany OverviewCover-More Group is a global leader in travel insurance, committed to delivering exceptional services to its customers. With a presence in over 200 countries, we pride ourselves on our reliability, flexibility, and bespoke approach to customer care.About the RoleWe are seeking an experienced Quality Assurance and Claims Excellence Specialist...
-
Quality Assurance Specialist L&i
6 months ago
North Sydney, Australia Zurich Insurance Full timeA new adventure awaits- At Zurich we’re on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values...
-
Quality Assurance Specialist
8 months ago
Sydney, Australia Gallagher Full timeAbout Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...
-
Claims Quality Assurance
6 months ago
Sydney, Australia TAL Full time**Company Description** rom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great...
-
Manager, Claims Quality Assurance
7 months ago
Sydney, Australia TAL Full time**Company Description** Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...
-
QA Consultant Motor Claims
2 months ago
North Lakes, Australia Auto & General Insurance Full time**The **R **ole** The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of internal and external compliance (procedure adherence and technical precision)...
-
Insurance Claims Specialist
1 month ago
Sydney, New South Wales, Australia Tal Services Limited Full timeJob Title: Insurance Claims SpecialistEstimated Salary: $80,000 - $110,000 per annumAbout UsTal Services Limited is a leading life insurance company in Australia, dedicated to providing exceptional customer service and support. We're committed to growing with our employees, achieving great things together, and supporting each other to deliver our best...
-
Sydney, New South Wales, Australia Allied World Assurance Company Holdings Full timeAt Allied World Assurance Company Holdings, we're looking for a skilled Claims Resolution Specialist to join our Asia Pacific team. As a key member of our claims resolution process, you'll be responsible for investigating and evaluating claims related to Casualty, Professional Indemnity, and Healthcare in Australia, with potential opportunities for growth in...
-
Quality Assurance and Audit Officer
5 months ago
North Sydney, Australia Cover-More Full timeJob Description Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as...
-
Insurance Claims Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout This RoleWe are seeking a highly skilled Insurance Claims Specialist to join our team at Auto & General. As a key member of our claims department, you will be responsible for delivering exceptional claims service and ensuring that our customers receive the best possible experience.This is an excellent opportunity for someone with a strong analytical...
-
Claims Account Manager, General Insurance
7 months ago
North Sydney, Australia Zurich Insurance Full time**How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?** **A new adventure awaits** At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our...
-
Technical Claims Lead
7 months ago
North Sydney, Australia Zurich Insurance Full time**How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?** **A new adventure awaits** At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our...
-
Quality Assurance Team Leader
3 months ago
North Lakes, Australia Auto & General Insurance Full time**Your New Team**: Join the Quality Assurance team within the Customer and Data division at Auto & General, where we uphold our commitment to 'The Auto & General Way.' **The Role**: As the Quality Assurance Team Leader, you will facilitate the ongoing development of our Quality Assurance Program, actively managing the business unit's goals and objectives...
-
Specialist, Claims Resolution
2 months ago
Sydney, Australia Insurance Australia Group Full timeCreate impact as a **Claims Resolutions Specialist** Join the largest general insurance group in Australia and New Zealand. Insurance so much more than you think. **Your Role** Join our team as a Specialist in Claims Resolution in CTP Liability and Disputes and play a pivotal role in delivering cost-effective and efficient legal services, advice, and...
-
Claims Learning
4 weeks ago
North Sydney, Australia Zurich Insurance Full time**How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?** **A new adventure awaits** At Zurich we’re on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well...
-
Retail Claims Case Manager
14 hours ago
North Sydney, Australia Zurich Insurance Full timeAbout usAt Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to **‘create a brighter future together’**, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging. There are many reasons why Zurich is the right choice...
-
Retail Claims Consultant, Life Insurance
3 days ago
North Sydney, Australia Zurich Insurance Full timeAbout usAt Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to **‘create a brighter future together’**, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging. There are many reasons why Zurich is the right choice...
-
Quality Assurance Consultant
7 months ago
Sydney, Australia Gallagher Full timeAbout Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...
-
Claims Specialist
4 weeks ago
Sydney, New South Wales, Australia Kennedy Reid Full timeJob OverviewKennedy Reid is seeking a highly skilled Claims Consultant to join their team. As a Claims Consultant, you will play a critical role in coordinating and supporting initiatives related to the evaluation, processing, and handling of insurance claims.About the Role Coordinate and support the evaluation, processing, and handling of insurance claims...
Insurance Claims Quality Assurance Specialist
1 month ago
Company Overview
Cover-More Group is a global leader in travel insurance, providing reliable and fast services to customers worldwide.
We have over 1500 employees across the globe, representing a diverse range of professions including actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals.
Our mission is to look after travellers at every step of their journey, ensuring they receive exceptional service and support when needed.
Salary Range
We offer a competitive salary range for this role, estimated to be between $80,000 - $110,000 per annum, depending on experience.
Job Description
The Quality Assurance Officer will be responsible for reviewing claims processes, identifying deficiencies, and recommending improvements to ensure high-quality service delivery.
Key responsibilities include:
- Reviewing claims outcomes, communications, and phone calls to identify areas for improvement;
- Examining customer experience and satisfaction of claims management, considering customer feedback and outcomes;
- Ensuring product integrity is maintained and reviewed regularly;
- Reviewing live claims payments to identify potential leakage and incorrect payments;
- Liaising with Claims Officers, Team Leaders, and training team members to reduce errors and improve service quality.
Required Skills and Qualifications
To succeed in this role, you will need:
- At least 1 year's experience in insurance claims processing;
- A strong understanding of insurance processes and legislation;
- Excellent communication skills, with the ability to have difficult conversations with peers as required;
- Great attention to detail and the ability to quickly identify patterns;
- Ideal experience in quality assurance assessment, although not essential.
Benefits
Cover-More offers a comprehensive benefits package, including:
- Regular annual leave and personal leave benefits;
- Anniversary leave and Covid leave;
- Volunteer leave and a comprehensive paid parental leave scheme;
- Free travel insurance for you and your partner, along with great discounts through our extensive travel partnerships;
- Flexible work arrangements, including hybrid, compressed work weeks, part-time, or job share options.
Career Growth and Diversity
We value optimism, caring, togetherness, reliability, and determination. We encourage you to take the time you need for yourself and your community, with opportunities for career growth, learning, and development.
