Insurance Claims Quality Assurance Specialist
23 hours ago
Company Overview
Cover-More Group is a global leader in travel insurance, providing reliable and fast services to customers worldwide.
We have over 1500 employees across the globe, representing a diverse range of professions including actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals.
Our mission is to look after travellers at every step of their journey, ensuring they receive exceptional service and support when needed.
Salary Range
We offer a competitive salary range for this role, estimated to be between $80,000 - $110,000 per annum, depending on experience.
Job Description
The Quality Assurance Officer will be responsible for reviewing claims processes, identifying deficiencies, and recommending improvements to ensure high-quality service delivery.
Key responsibilities include:
- Reviewing claims outcomes, communications, and phone calls to identify areas for improvement;
- Examining customer experience and satisfaction of claims management, considering customer feedback and outcomes;
- Ensuring product integrity is maintained and reviewed regularly;
- Reviewing live claims payments to identify potential leakage and incorrect payments;
- Liaising with Claims Officers, Team Leaders, and training team members to reduce errors and improve service quality.
Required Skills and Qualifications
To succeed in this role, you will need:
- At least 1 year's experience in insurance claims processing;
- A strong understanding of insurance processes and legislation;
- Excellent communication skills, with the ability to have difficult conversations with peers as required;
- Great attention to detail and the ability to quickly identify patterns;
- Ideal experience in quality assurance assessment, although not essential.
Benefits
Cover-More offers a comprehensive benefits package, including:
- Regular annual leave and personal leave benefits;
- Anniversary leave and Covid leave;
- Volunteer leave and a comprehensive paid parental leave scheme;
- Free travel insurance for you and your partner, along with great discounts through our extensive travel partnerships;
- Flexible work arrangements, including hybrid, compressed work weeks, part-time, or job share options.
Career Growth and Diversity
We value optimism, caring, togetherness, reliability, and determination. We encourage you to take the time you need for yourself and your community, with opportunities for career growth, learning, and development.
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North Sydney Council, Australia Cover-More Full timeJob Title: Insurance Claims Quality Assurance SpecialistCompany OverviewCover-More Group is a leading provider of travel insurance and assistance services. We have over 1500 employees worldwide, operating in multiple countries. Our mission is to provide reliable, fast, flexible, and bespoke services for our customers and partners.Job DescriptionWe are...
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