Insurance Claims Specialist

1 month ago

Sydney, New South Wales, Australia Tal Services Limited Full time
Job Title: Insurance Claims Specialist

Estimated Salary: $80,000 - $110,000 per annum

About Us

Tal Services Limited is a leading life insurance company in Australia, dedicated to providing exceptional customer service and support. We're committed to growing with our employees, achieving great things together, and supporting each other to deliver our best work.

Job Description

The Insurance Claims Specialist will play a vital role in the proactive management of life insurance claims, adhering to external regulations and legislative requirements. This includes ensuring all interactions with customers, advisers, and stakeholders meet TAL's high standards of customer service.

  • Key Responsibilities:
  • Manage a portfolio of life insurance claims in accordance with TAL's claims philosophy and procedures.
  • Adhere to external regulations and legislation, including the Life Insurance Code of Practice.
  • Ensure high-quality, accurate, and compliant work, maintaining excellent relationships with customers, advisers, and stakeholders.
  • Contribute to department and company projects as required.
  • Gather and interpret relevant information to form an appropriate claims strategy.
  • Effectively determine correct benefit entitlements, ensuring legitimate claims are paid in a timely manner.
  • Work collaboratively with technical specialists, recovery and support specialists, health services, and other internal stakeholders.
Requirements

To be successful in this role, you'll need:

  • Essential Skills:
  • Experience in a similar claims management role in the financial services or insurance industry.
  • Ability to build rapport and empathy with customers during difficult times.
  • Advanced time management and prioritisation skills.
  • Demonstrated analytical and problem-solving skills, with attention to detail.
  • Relevant tertiary qualifications in business, commerce, health, or allied health (desired).
  • Diploma or Cert IV in Life Insurance, or equivalent (desired).
Benefits

We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers. We strive for a diverse and inclusive workplace where everyone feels valued and supported.

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