Specialist, Claims Resolution

3 months ago

Sydney, Australia Insurance Australia Group Full time

Create impact as a **Claims Resolutions Specialist**

Join the largest general insurance group in Australia and New Zealand. Insurance so much more than you think.

**Your Role**

Join our team as a Specialist in Claims Resolution in CTP Liability and Disputes and play a pivotal role in delivering cost-effective and efficient legal services, advice, and advocacy for CTP claims in formal dispute processes. You’ll optimize claims outcomes through timely and high-quality management, evidenced based decision making, providing valuable feedback and recommendations to enhance our claims practices.

Your responsibilities will include preparing submissions and act as an advocate for Personal Injury Commission Dispute assessments, conducting Internal Reviews, and offering strategic advice on liability, evidence, and dispute resolution strategies. You’ll also monitor claims outcomes, detect trends, and implement improvements, while leading continuous improvement initiatives in response to legislative changes and case law.

As part of CTP Liability and Disputes, the role is responsible for driving people, customer, financial and risk outcomes that contribute to the overall success of CTP Claims.

This is a one year fixed-term full time hybrid role, based in Sydney.

**About You**

To excel in this role, you should ideally possess the following qualifications and skills:

- Legal experience, particularly in dispute resolution.
- Tertiary qualification(s) in legal fields.
- Ability to balance the drive for improvement with customer, regulator, and community expectations.
- Preferred experience in CTP claims and CTP Dispute Resolution/ Technical Experience.
- Demonstrated resilience and strong written and verbal communication skills.

Applications close **Monday 28 October 2024 at 11:59 pm**.

**At IAG, you’ll have access to**:
1. Boosted superannuation with 13% as standard
2. Up to 50% off personal insurance, including home and motor insurance
3. A wide variety of flexibility through MyFlex
4. Discounts on every day and special occasion items
5. A certified Family Inclusive WorkplaceTM

**ABOUT US**

We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change, and support the leadership development of our Indigenous employees.

As part of IAG, you'll enjoy a world of opportunity, growth and stability and work in an environment that celebrates all viewpoints shaped by life experiences and cultures. Together we're passionate about social issues, climate change resilience, big tech and being an inclusive workplace.

Learn more about who IAG is here.

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