Quality Assurance Consultant

7 months ago

Sydney, Australia Gallagher Full time

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
**Your Role**

We are currently looking to onboard an experienced Quality Assurance Consultant to join our established Operations Support team here at Gallagher Bassett to provide day-to-day advice and support to the Insurance for NSW team through the coordination of quality assurance audits. You will be part of a high performing team delivering recommendations and actions back to both the leadership team and external key stakeholders whilst ensuring legislative requirements and compliance are being met.

This position will be offered on a permanent full-time basis with hybrid flexibility working in the office and from home.

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**:

- Conduct quality assurance and operational auditing
- Collaborate with team leaders to discuss trends, improvements/training opportunities including GIOCOP reporting
- Perform claims audit for certain clients monthly
- Collate QA data to present training to internal and external stakeholders
- Measure, analyse and report on performance
- Identifying risk and opportunities for improvement
- Assist in preparation and execution of audits by internal/external auditors
- Extensive reporting and review analysis
- Ensure compliance with legislative requirements
- An eye for continuous improvement

Qualifications:
**We’re interested in hearing from people who possess***:

- 5 years quality assurance or relevant industry experience
- Ability to build and develop business relationships
- Comply with relevant state legislation
- Experience using Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Experience in operational auditing
- Communication effectiveness
- Flexibility and receptive to change
- Focused on the customer/client

**A brief overview on GB**:
Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**To be considered for this opportunity you must have the right to live and work in Australia when applying.**

**Agency applicants will not be considered for this role.**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant._

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