Claims Quality Assurance
3 months ago
**Company Description**
rom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.
We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go?
This role is responsible for providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles.A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk-based detective controls and insights relating to claim assessment. You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives
**Qualifications**
Implementation of the TAL Quality Assurance Framework in line with risk management principles.
- Coordination and completion of all activities aligned to quality assurance, identification of key trends and associated periodic reporting obligations.
- Promote a culture of risk management through constructive feedback and monitoring.
- Evaluate the effectiveness of quality assurance activities and practices to address key risks and critical processes.
- Evaluate the effectiveness of claims systems, controls and practices to ensure alignment to the claims philosophy, policies and risk principles.
- Maintain relevant quality records as required.
- Manage processes and record keeping associated with the issuing of delegations of authority.
- Maintaining current knowledge of life insurance guidelines, processes and policy changes. Ensure that quality assurance practices reflect industry best practice and TAL processes and policies, providing clear communication of each of these in a simple and accurate manner to team members.
- Liaise with the Claims Governance team and TAL Claims Team Managers, to ensure quality controls up to date and consistent with current policies.
- Develops key stakeholder relationships and manages expectations in order to ensure the best service is delivered to customers.
- Ensures standards are met and the governance framework adhered to in order to maintain service levels.
- Provides a coaching and mentoring service to the team. Shares learning and best practice in order to contribute to overall team.
- Analyses Management Information and identifies areas of improvement to drive operational efficiency and continuous performance of service and to promote our culture and values
- If required to lead remediation/ continuous improvement projects:
- works with stakeholders to define project scope and approach
- prepares and maintains all project plans, reports and logs
- creates and maintains project stakeholder and governance structures.
- convenes and runs stakeholder meetings and facilitates stakeholder decision making.
- ensuresdeliverables meet stated requirements / standards.
- ensuresdelivery in line with TAL project management processes, governance and framework
**Additional Information**
To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.
TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.
LI-Hybrid #LI-Claims #InsuranceClaims
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
-
Claims Quality Assurance Specialist
2 weeks ago
Sydney, New South Wales, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full timeAbout the RoleWe are seeking a highly skilled Claims Quality Assurance Officer to join our team at NGARE EMPLOYMENT SOLUTIONS PTY LTD. As a Claims Quality Assurance Officer, you will play a crucial role in ensuring that our claims operations maintain high standards of quality and compliance.Key ResponsibilitiesConduct thorough quality assurance reviews and...
-
Claims Quality Assurance Specialist
2 weeks ago
Sydney, New South Wales, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full timeAbout the RoleAs a Claims Quality Assurance Officer at NGARE EMPLOYMENT SOLUTIONS PTY LTD, you will play a vital role in ensuring the company's claims operations maintain high standards of quality and compliance. Your primary responsibility will be to conduct thorough quality assurance reviews and audits, directly influencing the efficiency and effectiveness...
-
Sydney Claims Quality Assurance Officer
7 days ago
Sydney, New South Wales, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full timeAbout the RoleWe are seeking a highly skilled Claims Quality Assurance Officer to join our team in Sydney. As a key member of our claims operations team, you will play a crucial role in ensuring that our claims processes maintain high standards of quality and compliance.As a Claims Quality Assurance Officer, you will be responsible for conducting thorough...
-
Claims Quality Assurance Officer
2 weeks ago
Sydney, New South Wales, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full timeAbout the RoleWe are seeking a highly skilled Claims Quality Assurance Officer to join our team at NGARE EMPLOYMENT SOLUTIONS PTY LTD in Sydney. As a Claims Quality Assurance Officer, you will play a crucial role in ensuring that our claims operations maintain high standards of quality and compliance.Key ResponsibilitiesConduct thorough quality assurance...
-
Manager, Claims Quality Assurance
3 months ago
Sydney, Australia TAL Full time**Company Description** Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...
-
Claims Quality Assurance Officer
2 weeks ago
Sydney, New South Wales, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full timeAbout the RoleWe are seeking a highly skilled Claims Quality Assurance Officer to join our team at NGARE EMPLOYMENT SOLUTIONS PTY LTD in Sydney. As a Claims Quality Assurance Officer, you will play a crucial role in ensuring that our claims operations maintain high standards of quality and compliance.Key ResponsibilitiesConduct thorough quality assurance...
-
Sydney Claims Quality Assurance Officer
5 days ago
Sydney, New South Wales, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full timeAbout the RoleWe are seeking a highly skilled Claims Quality Assurance Officer to join our team in Sydney. As a key member of our claims operations team, you will play a crucial role in ensuring that our claims processes maintain high standards of quality and compliance.Key ResponsibilitiesConduct thorough quality assurance reviews and audits to ensure...
-
Sydney Claims Quality Assurance Officer
5 days ago
Sydney, New South Wales, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full timeAbout the RoleWe are seeking a highly skilled Claims Quality Assurance Officer to join our team in Sydney. As a key member of our claims operations team, you will play a crucial role in ensuring that our claims processes maintain high standards of quality and compliance.Key ResponsibilitiesConduct thorough quality assurance reviews and audits to identify...
-
Sydney Claims Quality Assurance Officer
1 week ago
Sydney, New South Wales, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full timeAbout the RoleWe are seeking a highly skilled Claims Quality Assurance Officer to join our team in Sydney. As a key member of our claims operations team, you will play a crucial role in ensuring that our claims processes maintain high standards of quality and compliance.Key Responsibilities:Conduct thorough quality assurance reviews and audits to identify...
-
Quality Assurance Specialist
6 hours ago
Sydney, New South Wales, Australia Tal Services Limited Full timeJob Title: Quality Assurance OfficerAt Tal Services Limited, we're committed to delivering exceptional quality and service to our customers. As a Quality Assurance Officer, you'll play a vital role in ensuring that our claims processes meet the highest standards of quality and compliance.Key Responsibilities:Provide administrative support to the Quality...
-
Quality Assurance Specialist
2 weeks ago
Sydney, New South Wales, Australia EML (Employers Mutual Limited) Full timeThe OpportunityEML is seeking a highly skilled Quality Assurance Specialist to drive the improvement of internal and external audit outcomes. As a key member of the Senior Leadership Team, you will work closely with Case Managers and Insurers to coordinate internal Quality Assurance and regulator audit responses. Your expertise will be instrumental in...
-
Quality Assurance Specialist
4 days ago
Sydney, New South Wales, Australia TAL Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Officer to join our team at TAL. As a Quality Assurance Officer, you will play a critical role in supporting the quality assurance process and ensuring that our claims are handled efficiently and effectively.Key ResponsibilitiesProvide administrative support to Quality Assurance Managers,...
-
Quality Assurance Specialist
2 days ago
Sydney, New South Wales, Australia Tal Services Limited Full time{"title": "Quality Assurance Officer", "description": "Job SummaryWe are seeking a highly skilled Quality Assurance Officer to join our team at Tal Services Limited. As a Quality Assurance Officer, you will play a critical role in ensuring the quality of our claims processes and providing administrative support to our Quality Assurance Managers, Specialists,...
-
Quality Assurance Specialist
5 months ago
Sydney, Australia Gallagher Full timeAbout Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...
-
Quality Assurance Officer
4 days ago
Sydney, Australia TAL Full time**Company Description** Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...
-
Quality Assurance Officer
4 days ago
Sydney, Australia TAL Full timeJob DescriptionThis position is responsible for supporting Quality Assurance for Claims. You will provide claims administrative support services to other parts of the business within specified guidelines and may be directly supervised.In addition to this the Claims Quality Assurance Officer will provide ongoing file maintenance and administrative support to...
-
Quality Assurance Specialist
7 days ago
Sydney, New South Wales, Australia EML (Employers Mutual Limited) Full timeThe OpportunityEML is seeking a highly skilled Quality Assurance Specialist to drive the improvement of internal and external audit outcomes. This role will work closely with the Senior Leadership Team, Case Managers, and Insurers to coordinate internal Quality Assurance and regulator audit responses, and implement continuous improvement activities arising...
-
Quality Assurance Specialist
5 days ago
Sydney, New South Wales, Australia EML (Employers Mutual Limited) Full timeThe OpportunityEML is seeking a Quality Assurance Specialist to drive the strategic direction and performance of the CTP claims teams. The successful candidate will be responsible for developing and implementing quality assurance frameworks, identifying areas for improvement, and collaborating with stakeholders to achieve regulatory compliance and...
-
Quality Assurance Officer
3 months ago
Sydney, Australia TAL Full timeCompany Description Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...
-
Quality Assurance Officer
3 days ago
Sydney, Australia Tal Services Limited Full timeCompany DescriptionWelcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...
