Claims Resolution Specialist, Asia Pacific Region

5 days ago


Sydney, New South Wales, Australia Allied World Assurance Company Holdings Full time

At Allied World Assurance Company Holdings, we're looking for a skilled Claims Resolution Specialist to join our Asia Pacific team. As a key member of our claims resolution process, you'll be responsible for investigating and evaluating claims related to Casualty, Professional Indemnity, and Healthcare in Australia, with potential opportunities for growth in the Asia Pacific region.

We offer a competitive salary of $120,000 per annum, plus benefits. If you have a passion for delivering excellent customer service and are driven by a desire to succeed, we want to hear from you

In this role, you'll engage in collaborative projects with various teams, including underwriting, finance, accounting, actuarial, operations, and technology. You'll also provide superior service to all customers, whether internal or external.

Key responsibilities will include:

  • Reviewing allocated cases and achieving settlement within designated authority levels
  • Identifying non-standard or complex claims and escalating to supervisors for proper handling
  • Conducting proactive settlement through negotiation, mediation, global settlement, or litigation as needed
  • Managing customer interactions efficiently and effectively to deliver high standards of customer satisfaction

To succeed in this role, you'll need:

  • A relevant academic qualification (e.g., diploma or law graduate) or equivalent experience
  • Minimum 4 years' solid working experience in Casualty, Professional Indemnity, and/or Healthcare claims, or a law graduate with experience in third-party claims
  • Certificate of General Insurance (CGI) / ANZII or ACII / Law Degree
  • Excellent communication and interpersonal skills, with a customer-centric approach

Our ideal candidate is a team player who can work independently and under pressure. We offer a dynamic and supportive work environment, where you'll have opportunities to grow and develop your skills.



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