Client Relationship Liaison

3 weeks ago


Allambie Heights, New South Wales, Australia Cerebral Palsy Alliance Full time

Role Overview

Cerebral Palsy Alliance is seeking a highly skilled Client Relationship Liaison to join our Lifestyles division. This role is responsible for acquiring new clients, managing their end-to-end relationships, and liaising with internal teams to facilitate a seamless experience.

About the Position

  • Conduct meetings to understand and address client needs, developing customised CPA service packages, and managing the intake and funding processes.
  • Engage with potential clients to shape and evolve our programs and services to align with their needs.
  • Build relationships with community organisations and referral sources to enhance our reach and better serve clients' needs.

Key Responsibilities

  • Client Relations: Develop and maintain positive relationships with clients, addressing their needs and concerns.
  • Business Development: Identify opportunities to grow our services and programs, engaging with potential clients to understand their needs.
  • Relationship Building: Foster relationships with community organisations and referral sources to expand our reach and better serve clients.

Qualifications and Skills

  • Disability, Care sector or Lived Experience is highly regarded.
  • Experience in client/customer engagement and focus on client/customer satisfaction.
  • Passionate, enthusiastic and client-centred approach.
  • Excellent communication and relationship-building skills.

What We Offer

  • Opportunities for professional growth and development.
  • Highly respected organisation within the sector.
  • Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year.
  • 12 weeks paid parental leave and 2 weeks paid partner leave.
  • 3 additional leave days each year.
  • $100 per year well-being allowance.
  • Discounted gym membership for you and your family.


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