Senior Client Engagement Manager
2 weeks ago
Cerebral Palsy Alliance is a leading organisation in the Non For Profit sector, delivering world-class services and community advocacy. As a Client Relationship Specialist, you will play a crucial role in client satisfaction and well-being.
About the RoleThis newly created role offers the chance to shape the direction of CPA's Lifestyles division and make a lasting impact while advancing within the organisation. Your insights are valued here – we want to hear your ideas on how the role should evolve, feedback on direction, and suggestions for initiatives.
- Key Responsibilities:
- Client Relations: Conduct meetings to understand and address client needs, develop customised service packages, and manage intake and funding processes.
- Business Development: Engage with potential clients and help shape and evolve programs and services to align with their needs.
- Relationship Building & Networking: Build relationships with community organisations and referral sources to enhance our reach and better serve clients' needs.
About You
- Disability, Care sector or lived experience is highly regarded.
- Experience in client/customer engagement and focus on client/customer satisfaction.
- Passionate, enthusiastic, and client-centred approach.
- Excellent communication and relationship-building skills.
What We Offer
- A competitive salary range of AU$80,000 - AU$110,000 per annum, depending on experience.
- Opportunities for professional growth and development.
- Highly respected organisation within the sector.
- Access to a tax-free meal, entertainment, and venue benefit card.
- 12 weeks paid parental leave and 2 weeks paid partner leave.
- 3 additional leave days each year.
- A $100 per year well-being allowance.
- Discounted gym membership through Fitness Passport.
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