Client Relationships Manager
6 days ago
We are seeking a Client Relationships Manager to join our dedicated and established team focused on client satisfaction and well-being.
This role within our Lifestyles division will involve acquiring new clients, managing their end-to-end relationships, including following up enquiries, onboarding, and liaising with internal teams to facilitate a seamless experience for the client.
You will be equipped to ensure a positive client experience by identifying the best services to support each individual's unique needs through comprehensive training and resources.
Key Responsibilities- Client Relations: Conduct meetings to understand and address client needs, develop customised service packages, and manage intake and funding processes.
- Business Development: Engage with potential clients and help shape and evolve programs and services to align with their needs.
- Relationship Building & Networking: Build relationships with community organisations and referral sources to enhance our reach and better serve clients' needs.
- A Disability, Care sector or Lived Experience background is highly regarded.
- Experience in client/customer engagement and focus on client/customer satisfaction.
- A passionate, enthusiastic, and client-centred approach.
- Excellent communication and relationship-building skills.
- Opportunities for professional growth and development.
- A highly respected organisation within the sector.
- Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year.
- 12 weeks paid parental leave and 2 weeks paid partner leave.
- 3 additional leave days each year.
- $100 per year well-being allowance that you can use to enhance your wellbeing.
- Discounted gym membership for you and your family using Fitness Passport.
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