Client Relationship Specialist

1 month ago

Allambie Heights, New South Wales, Australia Cerebral Palsy Alliance Full time

About the Role

Cerebral Palsy Alliance is seeking a skilled Client Relationship Specialist to join our Lifestyles division. As a key member of our team, you will be responsible for building and maintaining strong relationships with clients and their families, ensuring a seamless experience throughout their journey with us.

Key Responsibilities

  • Client Relations: Conduct meetings to understand and address client needs, develop customised CPA service packages, and manage the intake and funding processes.
  • Business Development: Engage with potential clients and help shape and evolve our programs and services to align with their needs.
  • Relationship Building & Networking: Build relationships with community organisations and referral sources to enhance our reach and better serve our clients' needs.

About You

  • Disability, Care sector or Lived Experience is highly regarded.
  • Experience in client/customer engagement and focus on client/customer satisfaction.
  • Passionate, enthusiastic and client-centred approach.
  • Excellent communication and relationship-building skills.

Working for CPA offers you exceptional remuneration & benefits:

  • Opportunities for professional growth and development.
  • Highly respected organisation within the sector.
  • Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year.
  • 12 weeks paid parental leave and 2 weeks paid partner leave.
  • 3 additional leave days each year.
  • $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours).
  • Discounted gym membership for you and your family, using Fitness Passport.

Important Information

At CPA, the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a high level of physical functionality with some inherent requirements. For more information on what that may mean for this role, please click here.

Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA.

Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such, we encourage all employees to be vaccinated against COVID-19. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.

CPA is a smoke-free workplace including in, on and around CPA sites and vehicles.

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