Customer Experience Liaison

2 months ago


Melbourne, Victoria, Australia Transurban Full time

As a key member of our team at Transurban, the Customer Communications Specialist will play a vital role in ensuring our customers have a seamless and engaging experience. The successful candidate will be responsible for developing and implementing effective communication strategies, enhancing customer satisfaction and loyalty through exceptional service and support.

Key Responsibilities:

  1. Develop and maintain effective communication channels to engage customers and provide timely information and updates.
  2. Collaborate with cross-functional teams to design and implement customer-centric communication strategies.
  3. Provide exceptional customer service and support, resolving issues and concerns in a timely and professional manner.
  4. Monitor and analyze customer feedback, providing insights and recommendations for process improvements.


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