Head of Sales and Customer Care

3 months ago

Melbourne, Australia TAL Full time

**Company Description**
Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go?

As Head of Sales and Customer Care at Lifebroker, you’ll lead, inspire, and develop a high-performing team of sales and customer service consultants, driving exceptional customer satisfaction and performance.

You’ll ensure your team embodies our brand values:

- ** Know your stuff**: Equip teams with the right knowledge and insights to meet customer needs.
- ** Keep it real**: Be honest, accountable, and transparent in all interactions.
- ** Pay attention**: Listen, learn, and focus on delivering the best outcomes for customers.
- ** Be straightforward**: Communicate clearly and break down complexities.

Key responsibilities include:

- Leading the Lifebroker Sales and Customer Care teams to maximise operational performance.
- Overseeing effective training, onboarding, and ongoing development in partnership with enterprise Training and Development.
- Delivering on financial and operational goals, while motivating the team to succeed.

Reporting to the General Manager of Lifebroker, this senior leadership role plays a vital part in shaping our sales strategy and operational plans.

Join us to help your team live their best day at work and make an impact.
**Qualifications**
- Relevant academic qualifications (e.g., university degree) and professional certifications (e.g., RG146, Diploma of Financial Services).
- 5+ years of industry experience with a strong understanding of business, industry trends, and competitor activity.
- In-depth knowledge of insurance sales processes, regulations, and the ability to provide valuable business recommendations.
- Proven ability to deliver excellent customer service, backed by strong product and systems knowledge.
- Strong stakeholder management and relationship-building skills.
- Leadership experience with effective communication and influence at senior management levels.
- Expertise in leading training, coaching, change management, and performance management initiatives.
- Experience leading large teams (4+ managers, 30+ FTE).
- Proficiency in relevant software and system.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
**Additional Information**

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

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