Group Manager

6 months ago

Bella Vista, Australia Capstone Full time

Director/Executive level appointment - report directly into the General Manager
- Lead over 215 FTE and a further 120+ casuals
- Shape the future of the Hills Shire by delivering quality services

The Hills Shire is home to 200,000 residents and we expect this to grow to 300,000 over the next few decades. Our local government area includes 27 suburbs, spanning an impressive 380km2. The urban area makes up 1/3 of the shire, with the rest being peri-urban. We are referred to as ‘The Garden Shire’ due to the abundance of natural beauty, aesthetic appeal of the localities, and our well-maintained parks, gardens and ovals.

We have great schools, sporting facilities, outdoor recreation, shopping, food, a shared sense of community, transport links and attractive housing options. Our large organisation boasts quality people, coupled with sound governance and good financial underpinnings.

Our Council office is based in Norwest, conveniently located just 30 mins North/West of the Sydney CBD, a pleasant 10-minute walk from the Norwest Metro Station, 20 mins North of Parramatta CBD, with easy access to the Western suburbs and Central Coast. Free parking is available onsite.

**Benefits**
- Local Government Senior Staff Contract, with an attractive Total Remuneration Package (over $300k)
- Report into a long-standing and engaging General Manager
- Be an integral part of Council’s Senior Executive Team that will shape our growth
- Leave entitlements: 4 weeks’ paid annual leave, 3 weeks’ paid sick leave, plus contract special leave of 8 days per year
- Large modern office with an onsite café, cycling facilities, lockers and showers
- Free onsite undercover parking
- Learning & development opportunities
- Proactive wellbeing initiatives including; an active social club, aquatic and fitness membership discounts

**The Opportunity**
If you’re an engaging, motivated leader looking to make an impact, you’ve come to the right place. The ‘Group Manager Customer, Community Services’ is responsible for leading over 215 FTE staff, plus over 120 casual employees across Recreation, Community Services & Facilities (including multiple Childcare centres and Aged care programs), Civic Communications, Events & Operations, Libraries & Customer Services. The position is also responsible for the operations of our award-winning Waves Fitness & Aquatic Centre.

You will enhance customer focus of Council, improve performance levels and have your team embrace our values. We invite you to join our highly supportive and driven executive leadership team in creating a lasting impact on our community.

**Key Accountabilities**
- Value our customers by engaging with and informing our community, whilst also advocating on their behalf.
- Deliver on various projects and programs within budget. The total budget being managed exceeds $50M.
- Define and implement customer service strategies and influence others to contribute to implementation.
- Ensure public spaces are attractive, safe, and well maintained providing a variety of recreational and leisure activities to support active lifestyles.
- Provide a connected and supported community with access to a range of services and facilities that contribute to health and wellbeing.
- Drive best practice procurement activities to ensure value for money and ensure resources are used effectively and efficiently.
- Direct safe work practices and ensure that Council fulfils its health and safety obligations under the Work Health and Safety Act 2011.
- Improve planning processes and reporting to enhance business performance and accountability.
- Ensure sustainable financial management of council assets.
- Promote a culture of accountability and continuous improvement.
- Provide expert advice to both the executive team, Mayor and Councillors. This includes attending and presenting at regular Council meetings and workshops.

**About You**
A respected leader of people with a proven track record of leading teams through change and growth, creating cultures that you are proud of and achieving outcomes. You are an individual who embraces growth, innovation and customer service, and who is passionate about delivering positive community outcomes in a fast paced and complex environment.

You are looking to form an enduring relationship with The Hills Shire Council. With excellent communication and advocacy skills, you can build effective partnerships with a wide range of stakeholders. You will be commercially savvy, with proven experience managing complex business units and budgets. Ideally, you are aware of the broader social, political, and economic issues that affect local, state and federal government sectors.

**Recruitment Process & Timeline**
For additional information, please request the ‘Applicant Briefing Pack’ which includes an overview of Council, the section and the role.

Closing date: Wednesday 17th April (midnight)

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