Toy Library Assistant

2 weeks ago

Melbourne, Australia City of Melbourne Full time

**Amazing & supportive team**:

- **2 x part-time permanent positions available**:

- **1 position is 21 hours per week to be rostered across the week including Saturday**:

- **1 position is 14 hours per week to be rostered across the week including Saturday**:

- **$37.78ph + 10.5% Superannuation**

We are the City of Melbourne, a City of possibility and place to be bold and inspirational.

We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community. Each day, we work with passion and purpose so that together we achieve incredible things.

Together we
**Make the Difference**

**How this position will Make the Difference to City of Melbourne**

The Toy Library Assistant is essential in delivering high-quality, customer-focused library and information services, with a particular focus on supporting toy library services for children and families.

Toy Library Assistant provides exceptional customer service, ensuring a positive experience for all library users, and offers administrative support to ensure efficient operations. Overall, this position plays a critical role in enriching the community by providing access to educational resources and enjoyable experiences for children and families.

**What you will bring**
- Appropriate experience in customer facing / customer service related roles
- Ability to develop, deliver and manage high quality customer service to all sections of the community, including people from culturally and linguistically diverse (CALD) backgrounds and all abilities
- Strong communication skills (written and verbal) with high level literacy, numeracy, technology and information retrieval skills
- Ability to deal with difficult customer situations, resolve problems and diffuse potential conflict

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.

To view the physical requirements of this position, please see below under
**Position Information.**

**How to apply
**- attach your resume
- attach a separate cover letter (no more than one page)

Please address your covering letter to **Anne-Marie Pfabe - Melbourne Library Service Manager**

Applications will be accepted up until
**11:45pm, Saturday 17th June 2023**

City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy

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