Strategic Account Manager, Consumables

5 months ago

Sydney, Australia Amazon Commercial Services Pty Ltd Full time

Bachelor's degree or equivalent, or 4+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience

There's never been a more exciting time to join Amazon

Amazon Australia is growing at a phenomenal rate as we work to create an awesome shopping experience for Australians. New team members are joining us every day in our mission to be the most customer-centric company on earth.

To reach our aspiration, we need talented, bright, and driven people just like you If you'd like to help us build the place to find and buy anything online, this is your chance to make history by joining the amazing team at Amazon and to take a first step and building a brilliant career.

Amazon is seeking to hire a Strategic Account Manager in our team to help build our key Consumables categories by managing our top and most strategic Selling Partner Accounts. You will join a high performing, learning-oriented, analytical team, who are motivated to work hard, have fun, and make history

As a Strategic Account Manager, you will be owning relationships with our most Strategic partners, including some of Australia’s most innovative businesses, and driving them to improve their customer experience and Amazon strategy.
Responsibilities include expanding our product selection, improving product availability, building and maintaining strong relationships with key partners (both internally and externally), category analytics and driving overall improvements to the Amazon Australia store.

This role will have a high degree of autonomy and you will also be responsible for Program Management and Program adoption within the Consumables Product Family. You will work with various stakeholders and teams across the Amazon organization.

So what is involved in this role day-to-day? It’s incredibly varied, so you need to enjoy managing multiple projects and problem-solving You’ll also be working to:

- Consult top Strategic partners on their Amazon strategy; driving program adoption across Amazon tools and services such as Fulfilment by Amazon, and Amazon Advertising
- Partner with technology teams to drive automation and scalability across the worldwide organization by launching new programs and features
- Work closely with Leadership on planning and business strategy for Consumables, completing in-depth analysis into customer trends
- Enhance Customer Experience
- Analyze industry and Amazon internal data to understand competitive landscape across multiple categories and identify customer trends
- Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targets

**Who we are looking for**:
We are a diverse workforce - our people bring many different experiences to our mission and many different types of leaders succeed here, but have a few things in common:

- High level of motivation with a results orientation
- Analytical acumen and a passion for solving problems (many of which are complex)
- Ability to make decisions in the face of ambiguity
- Hunger to deliver, matched with resilience when things don’t go our way the first time
- Willingness to roll up our sleeves to get things done
- Excellent communication skills: ability to work directly with all levels of our Seller’s organization (from the Account Manager to the National Sales Director to the General Manager and CEO)
- Enjoy working as a team, but have the ability to own outcomes and work autonomously
-------------------------
- Our retail team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.

Amazon offers employees in the retail team a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.

Sydney, NSW, AUS
- 3+ years of inside sales experience
- Experience influencing at all levels within an organization, particularly at the executive level
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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