Campus Customer Service Representative

4 months ago

Norwest Business Park, Australia Art of Smart Education Full time

Art of Smart Education is currently seeking a Campus Customer Service Representative to join our friendly team at either our Norwest or Hornsby Campus. As a key member of our organisation, you will provide exceptional administrative support to our students and parents.

**About Us**:
Art of Smart is a renowned tutoring and mentoring provider for students in Years K-12, dedicated to assisting 1 million students in answering the question, "What am I going to do with my life when I finish school and how do I get there?" With a successful track record spanning 15 years, we are committed to empowering students and helping them achieve their goals.

**Responsibilities**:

- Establish a welcoming and supportive environment at the Norwest or Hornsby Campus by engaging with parents, students, and tutors to address their concerns and resolve any issues.
- Perform day-to-day operational tasks, including feedback calls, printing class materials, data entry into spreadsheets, and maintaining campus cleanliness.
- Coordinate internal staff communications to ensure smooth functioning of our systems.
- Collaborate and coordinate with external partners, contractors, and suppliers.
- Utilise your skills and experience to contribute to the growth and success of the campus.
- Answer incoming phone calls promptly, professionally, and courteously.
- Assist in scheduling and booking students for tutorials and classes, supporting our teaching team.
- Responsible for opening and/or closing the centre before and after operating hours.

The expected workload for this role is 10-15 hours per week.

Availability during our opening hours is required:

- Monday to Friday, 2:30 pm - 7:30 pm
- Saturday, 9:00 am - 5:00 pm.

**What You Can Expect**:

- Opportunities for career advancement within a rapidly expanding organisation.
- Professional development opportunities to enhance your skills.
- Flexible work arrangements that allow for a balanced lifestyle, with a supportive, dynamic, and innovative team.
- A vibrant work environment located near public transport.

**Requirements**:

- Minimum of 2 years of experience in a Customer Service/Administration-related role.
- Familiarity with the Australian education industry.
- Strong alignment with the mission and values of Art of Smart Education.
- Excellent interpersonal skills with a genuine passion for helping and supporting others.
- Maturity, initiative, and meticulous attention to detail.
- Exceptional organisational skills and ability to manage multiple tasks within deadlines.
- Proficient computer skills and aptitude for learning new platforms.

**Note: Applicants must have completed their schooling in Australi**a.

**Job Types**: Part-time, Casual

Pay: $25.00 - $30.00 per hour

Expected hours: No more than 15 per week

**Benefits**:

- Professional development assistance

Schedule:

- Afternoon shift
- Rotating roster
- Weekend availability

**Education**:

- High School (Year 12) (required)

**Experience**:

- inbound call centre: 1 year (required)
- outbound call centre: 1 year (required)
- customer service: 2 years (required)
- Administrative experience: 2 years (required)

Work Location: In person

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