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Customer Service Representative

4 months ago

Norwest Business Park, Australia Alexander Appointments Full time

$65K - $67K + Super + Bonus | Amazing benefits
- Baulkham Hills Location
- ASAP Start | Perm Opportunity

**Customer Service Officer**
- **$65K - $67K + Super + Bonus | Amazing benefits**:

- **Baulkham Hills Location**:

- **ASAP Start | Perm Opportunity**

**About the Company**

Our client is a 140-year-old, global market leader in the flooring industry. Serving a wide range of industries and is dedicated to delivering excellence and generating value in innovative and sustainable ways, servicing both commercial and residential customers and clients.

**Benefits on offer**
- Permanent employment - job security
- Full-time hours with a 1-hour lunch break
- Career progression and development opportunities within the business
- Annual Performance Bonus
- Great team culture and morale - High-performing, dynamic and supportive team
- Free Onsite parking
- Opportunity to work with a global business

**About the Role**

We are looking for people with friendly and warm personalities, enthusiasm and drive We are looking for a professional wanting to join a close-knit team based in Baulkham Hills.

In this rewarding role, you will be undertaking the following duties
- Deliver professional customer service
- Work within a high-performing and dynamic environment
- Retain existing customers, clients, and accounts
- Records and database management, ensuring high integrity, accuracy, and confidentiality
- Using SAP to process orders and follow up queries
- Liaising with internal stakeholders and stabilising a strong relationship with Sales Representatives within the business
- Ad-hoc customer service and administration duties

**About You**

***
You will be available from Monday to Friday on an 8:30am - 5:00pm shift. You will have impeccable communication skills, both verbal and written. Proven customer service experience within an office environment would be highly regarded but most importantly you will have a can-do attitude and be proactive with the ability to work independently and as part of a team. This opportunity may also require you to convert square meters into linear meters and read floor plans, so a basic understanding of mathematics would be ideal.

**Requirements**:

- 2+ years of Customer Service Experience within an office environment
- Strong and reliable work history - _more than two years per organisation_
- Proven experience using SAP - _not essential but highly regarded_
- Warehousing, Supply Chain, or Logistics experience - _not essential but highly regarded_
- Understanding of Excel formulas and functions - Vlookup, Pivot Tables, etc.
- Two valid working references and willingness to undergo a national police check
- Humble attitude, strong team player mentality, and willingness to go the extra mile

**How to apply**

**only suitable applicants will be contacted**.

**About us