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Product Recovery

3 months ago

North Lakes, Queensland, Australia IKEA Full time

Job ID: 225781

Date posted: 31/01/2024

Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people.

We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.

We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

  • $28.64 base hourly pay rate
  • Above award rates and penalty rates (including Sunday and Public Holidays)
  • Leave entitlements 5 weeks Paid Annual, Paid Parental, Family & Community and much more
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Coworker discount
  • Lowcost nutritious meals including complimentary drinks in our Coworker restaurant
  • Coworker uniform provided
  • Free Coworker parking
  • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
  • Bonus programme (where eligible)
  • Coworker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

  • This role is Permanent Fulltime, 76hrs/fortnight.
  • The internal job title for this role is Product Recovery & Quality Coordinator
  • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

About this work area
As a Product Recovery & Quality Coordinator your responsibilities will include, but are not limited to:

  • Ensuring product recovery, quality and compliance processes are upheld to exceed each customer's expectations.
  • Overseeing the daily operations of the team including, delegating tasks, ensuring staff have clear understanding of the task and deadlines, as well as coordinating breaks.
  • Providing feedback on team performance and troubleshooting and providing solutions where needed.
  • Overseeing product quality and compliance tasks to constantly improve customers' product quality perception of our products.
  • Working closely with the different functions of the store to ensure that common working routines and processes are followed related to product recovery, quality, and compliance.
As a Product Recovery & Quality Coordinator you are and/or have:

  • Passionate about people's everyday life at home and home furnishing, and you enjoy working in a fast-paced and future-oriented environment.
  • You drive the operational focus and oversee the daily operations of the Product Recovery & Quality department, whilst ensuring coworkers approach their tasks with a strong focus on the customer transaction.
  • You have good attention to detail, are solution focused and have a costconscious mindset.
  • Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management.
  • Friendly and comfortable with connecting and interacting with people.
  • Comfortable with coordinating your team, setting priorities, and delegating responsibility.
  • Able to deliver exceptional customer service and foster an inclusive and positive coworker experience.
  • Looking to develop and grow within the business

We need people like you
At IKEA, work is so much more than a job. Come join us