Motor Claims Business Continuity Specialist

6 months ago

North Lakes, Australia Auto & General Insurance Full time

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

This role includes ensuring plans are up to date, tested, and resources (people, process, systems and data) are known and in good working order to enable deployment.
- Documentation and Reporting:

- Maintain up to date documentation of all business continuity plans and related procedures
- Generate reports on risk assessments, incident responses and performance metrics
- Ensure compliance with reporting requirements set by regulatory bodies of insurance industry reporting
- Maintain up to date registers to enable deployment in an event: eg: special needs if there is loss of site and personnel can’t work from home, event deployment ready staff
- Risk assessment and analysis
- Identify potential risks as input into planning responses
- Collaborate with teams to conduct risk assessments
- Crisis Management.
- Participate in crisis management teams during actual incidents
- Co-ordinate and undertake response efforts including communication, resource planning and deployment activities, accommodation bookings, equipment sourcing etc
- Maintain a state of readiness for immediate response to critical incidents
- Training and Awareness
- Develop a BCP test plan and con-ordinate and conduct regular tests
- Raise awareness of the importance of business continuity and disaster recovery measures
- Continuous Improvement
- Conduct and analyse post incident reviews for areas of improvement
- Update business continuity plans and strategies based on lessons learned
- Stay informed about emerging risks and trends in motor insurance industry.
- Regulatory and Compliance
- Stay current with regulatory requirements and ensure response arrangements have regard to obligations. Eg Code of Practice, OH&S
- Communication and Stakeholder Engagement
- Maintain open lines of communication with all stakeholders
- Provide updates and reports on the status of BCP efforts as needed
- Collaborate cross functionally to ensure alignment

Interstate travel required

**What experience you’ll bring**
- 3+ years experience in general claims management
- Stakeholder management experience in a fast-paced, delivery-focused environment
- Excellent written and verbal communication skills including the development of board papers and reporting.
- Strong analytical ability and presentation skills. Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment

**Our perks**
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • QA Specialist Motor Claims

    4 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **The**R**ole** The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of compliance (procedure adherence and technical precision) for the Motor Supply...

  • Motor Claims Business Continuity Specialist

    4 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** This...

  • Frontline Claims Manager

    3 days ago

    North Lakes, Australia Auto & General Insurance Full time

    Work Type : Full Time Location : QLD - Extra Paid 'Me' Day - Extended variety of employee discounts - Energetic Team Culture **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with...

  • QA Consultant Motor Claims

    2 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **The **R **ole** The Quality Assurance Specialist (Motor Business Performance & Strategies) will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of internal and external compliance (procedure adherence and technical precision)...

  • Team Leader Motor Claims

    4 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **Purpose of the Role**: As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. **Position Accountabilities**: - Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high...

  • Team Leader Motor Claims

    3 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **Purpose of the Role**: As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. **Position Accountabilities**: - Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high...

  • Motor Claims Remediation Team Leader

    5 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** As our new Motor Claims Remediation Team Leader you will be leading, motivating and developing a team of Motor Claims remediation consultants who are responsible for managing the Motor Claims Risk portfolio. - This role can be based at either our North Lakes or Kawana Waters sites, with some travel between sites required. _ You will: -...

  • Motor Claims Advisor

    5 days ago

    North Sydney, Australia Zurich Insurance Full time

    About us- At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.- There are many reasons why Zurich is the right choice for...

  • General Manager Motor Assessing

    6 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** As...

  • Motor Claims Advisor

    3 months ago

    North Sydney, Australia Zurich Insurance Full time

    **A new adventure awaits** How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers...

  • Business Performance Lead

    6 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The...

  • Claims Consultant Recoveries

    7 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The Role**: Due to...

  • Claims Manager

    7 months ago

    North Shore, Australia Kennedy Reid Full time

    Manage a varied portfolio of claims across commercial and financial lines - Hybrid WFH work arrangement following training - Lead claims space and build relationships with brokers and key stakeholders **The Company** My client is a successful Insurance Brokerage which pride themselves on providing the best solutions and top services to their clients. The...

  • Claims Specialist

    3 months ago

    North Lakes, Australia Open Full time

    **What you'll do** Working in our Claims team as part of the Customer Operations function, this is an exciting role where you will: - Be an advocate for our customers and keep them updated on each step of the process. - Manage customer claims to fulfilment and return the customer to their pre-claim position. - Accurately assess coverage and make...

  • Optimisation Lead

    4 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **PURPOSE OF ROLE**: The Optimisation Lead will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes across the Motor Claims journey. This role will be responsible for analysing and identifying areas of improvement,...

  • Claims Executive

    7 days ago

    North Sydney, Australia Able Recruitment Full time

    Flexible working - Modern business - Growth opportunity Newly created position with Sydney based broking firm. This business is forward thinking and has invested in the best technology and support structure to allow a streamlined approach. They actively support career goals and ambitions. They are looking for an experienced claims person to join the...

  • Claims and Insurance Supervisor

    5 days ago

    Altona North, Australia PrixCar Services Full time

    **Job No**: **PXCS150** *** **Location**: **Altona North** *** ***: Prixcar is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the 30 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are...

  • Knowledge Consultant

    4 weeks ago

    North Lakes, Australia Auto & General Holdings Full time

    **The role** As our new Knowledge Consultant, you will be responsible for ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team. You will: - Create knowledge articles & requests and maintain these within an agreed timeframe - Be accountable for developing, deploying, and maintaining best practice...

  • Settlements Manager

    6 months ago

    North Lakes, Australia Auto & General Insurance Full time

    PD link The purpose of the Settlements Manager is to provide strategic and operational claims leadership in ensuring the efficient and effective handling of claims with the Settlements department. This role provides leadership for team leaders and their respective teams who have a direct impact on claim cost outcomes. These teams are comprised of technical...

  • Optimisation Lead

    5 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** The Recoveries & Settlements Optimisation Lead will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes across the Third-Party Recoveries & Settlements team. This role will be responsible for analysing and...