Knowledge Writer

2 months ago

North Lakes, Australia Auto & General Insurance Full time

**The role**

As our new Knowledge Writer you will be responsible for driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third-Party Recoveries & Settlements team.

You will:

- Support the Recoveries & Settlements business functions with composing and maintaining technical workflows and procedures in HIYA
- Develop, deploy, and maintain best practice knowledge in order to sustain or improve the capability and effectiveness of Recoveries & Settlement
- Work with key stakeholders and SMEs to complete regular reviews of procedures, ensuring knowledge is always being refreshed and kept up to date
- Foster effective relationships with key stakeholders to support engagement, gathering feedback, addressing concerns and ensuring the smooth implementation of procedures
- Support as a Recoveries & Settlements Change Champion/Knowledge expert to identify department, cross functional impacts and implement and embed knowledge changes as requiredMonitor and identify continuous improvement opportunities for Recoveries & Settlements

**What experience you’ll bring**
- Demonstrated experience in technical writing including producing, reviewing and documentation to a high standard specific to process and procedure writing
- Proven ability to translate complex information into a clear and logical written format
- Excellent analytical, problem solving and decision making skills along with exceptional communication and interpersonal skills, and the ability to liaise effectively with various stakeholdersExcellent time management, planning, and prioritisation and the ability to manage changing priorities

**Our Perks**
- **Location**:North Lakes **This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
- **Be rewarded**:

- we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Options for leave**:

- life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us**:

- we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself**:

- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins**:

- we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Knowledge Writer and Operational Excellence Specialist

    2 days ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Are you a skilled technical writer looking for a challenging role in the insurance industry? If so, we have an exciting opportunity for a Knowledge Writer and Operational Excellence Specialist at one of Australia's fastest growing major domestic insurers.The company prides itself on its work-life balance, employee happiness, and reputation as a...

  • Knowledge Writer

    3 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Job Title: Knowledge Writer - Process and Procedure ExpertAre you a skilled technical writer with a passion for creating high-quality content? Do you have experience in process and procedure writing? We are seeking a Knowledge Writer - Process and Procedure Expert to join our team at Fuse Recruitment.Key Responsibilities:Develop and maintain technical...

  • Knowledge Writer

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Knowledge Writer - Process Improvement SpecialistAbout the Role:We are seeking a highly skilled Knowledge Writer to join our team at Auto & General. As a Knowledge Writer, you will be responsible for driving operational excellence and supporting the delivery of exceptional service and strong cost outcomes through the continuous improvement of...

  • Knowledge Writer

    2 months ago

    North Lakes, Australia Auto & General Full time

    The role As our new Knowledge Writer you will be responsible for driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third-Party Recoveries & Settlements team. You will: Support the Recoveries & Settlements business functions with composing...

  • Knowledge Writer

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Knowledge Writer to join our team at Auto & General. As a key member of our Recoveries & Settlements team, you will play a critical role in driving operational excellence and delivering exceptional service to our customers.Key ResponsibilitiesTechnical Writing: Compose and maintain technical workflows and...

  • Knowledge Content Specialist

    1 month ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    {"title": "Knowledge Writer Role", "description": "Job SummaryFuse Recruitment is seeking a skilled Knowledge Writer to join our team. As a Knowledge Writer, you will play a crucial role in driving operational excellence and delivering exceptional service through the creation and maintenance of technical workflows and procedures.Key ResponsibilitiesDevelop...

  • Knowledge Writer

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a skilled Knowledge Writer to join our team at Auto & General. As a key member of our Recoveries & Settlements team, you will be responsible for driving operational excellence and delivering exceptional service through continuous improvement of motor claims procedures.Your Key ResponsibilitiesSupport the Recoveries & Settlements...

  • Knowledge Content Developer

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the Role:We are seeking a skilled Knowledge Writer to join our team at Auto & General. As a Knowledge Writer, you will play a critical role in driving operational excellence and supporting the delivery of exceptional service and strong cost outcomes.Key Responsibilities:Support the Recoveries & Settlements business functions with composing and...

  • Content Writer

    1 month ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Job Title: Content Writer - Insurance IndustryWe are seeking a skilled Content Writer to join our team at Fuse Recruitment. As a Content Writer, you will be responsible for creating high-quality content for our clients in the insurance industry.Key Responsibilities:Develop and maintain technical workflows and procedures for our clientsCollaborate with...

  • Content Writer

    3 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Content Writer - Insurance Industry**Job Summary**We are seeking a skilled Content Writer to join our team at Fuse Recruitment. As a Content Writer, you will be responsible for creating and maintaining technical workflows and procedures for our client, a leading insurance company in Australia.**Key Responsibilities*** Develop and maintain technical workflows...

  • Content Writer

    3 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Job Title: Content Writer - Process and Procedure ExpertJob Summary: We are seeking a skilled Content Writer to join our team at Fuse Recruitment. As a Content Writer, you will be responsible for creating and maintaining technical workflows and procedures for our client's Recoveries & Settlements Team.Key Responsibilities:Develop and maintain technical...

  • Knowledge Specialist

    6 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    Key ResponsibilitiesThe Knowledge Writer will drive operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third-Party Recoveries & Settlements team.Key tasks include:Procedure SupportSupport the Recoveries & Settlements business functions with composing...

  • Content Writer

    4 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    About the RoleWe are seeking a skilled Content Writer to join our team at Fuse Recruitment. As a Content Writer, you will be responsible for creating high-quality content for our clients in the insurance industry.Key ResponsibilitiesDevelop and maintain technical workflows and procedures to ensure consistency and accuracy.Collaborate with stakeholders to...

  • Sign Writer Apprentice

    5 months ago

    North Parramatta, Australia REDCUBE MEDIA PTY LTD Full time

    Job Summary Appreniceship in signwriting Role Description We are looking for a motivated sign writer apprentice to join our signage business in North Parramatta. 1st or 2nd year apprentice Required. **Required Skills**: Apprenticeship in signwriting Preferred Skills Knowledge of signwriting

  • Technical Writer

    5 months ago

    North Sydney, Australia Equifax Full time

    **What you’ll do?** Equifax A/NZ is on a transformation journey where we will combine a configurable data fabric with a multi cloud strategy, to deliver streamlined access to our data via standardised API’s, and an unmatched level of security. The Knowledge Management Consultant will work across cross functional teams to review and develop work...

  • Content Writer and Editor

    2 weeks ago

    North Geelong, Victoria, Australia WorkSafe Victoria Full time

    About the RoleWorkSafe Victoria is seeking an experienced Content Writer and Editor to join their team. As a key member of the organization, this role will focus on refreshing outdated guidance materials published on worksafe.vic.gov.au for employers, workers, service providers, and other stakeholders.The successful candidate will work closely with internal...

  • Content Writer

    5 days ago

    North Geelong, Victoria, Australia WorkSafe Victoria Full time

    About the RoleWorkSafe Victoria is seeking an experienced Content Writer to join our team. As a Content Writer, you will be responsible for creating high-quality digital content that meets the needs of our stakeholders. Your primary focus will be on refreshing outdated guidance that is published on worksafe.vic.gov.au.Key ResponsibilitiesCollaborate with...

  • Content Strategist

    2 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Role SummaryFuse Recruitment is seeking a Knowledge Process Writer to join their team. As a Knowledge Process Writer, you will be responsible for composing and maintaining technical workflows and procedures, ensuring procedures align with existing principles and are presented in an easy-to-find and user-friendly format.Key ResponsibilitiesDevelop and...

  • Senior Travel Writer

    1 month ago

    North Sydney, Australia Nine Entertainment Full time

    Job Description This newly created role will be responsible for writing, commissioning and co-ordinating travel content across the Financial Review. The successful candidate will have strong knowledge of the travel industry, especially at the high end. You will have excellent writing skills as well as experience in commissioning and editing copy. Most...

  • Deputy Opinion Editor

    4 weeks ago

    North Sydney Council, Australia Nine Entertainment Full time

    Job OpportunityWe are seeking a highly skilled and experienced Deputy Opinion Editor and Leader Writer to join our editorial team at the Australian Financial Review.The ideal candidate will possess a strong background in political and/or policy-related fields, with a working knowledge of major national and international economic trends and challenges.As a...