Knowledge Writer

2 months ago

North Lakes, Australia Auto & General Full time

The role

As our new Knowledge Writer you will be responsible for driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third-Party Recoveries & Settlements team.

You will:

  • Support the Recoveries & Settlements business functions with composing and maintaining technical workflows and procedures in HIYA
  • Develop, deploy, and maintain best practice knowledge in order to sustain or improve the capability and effectiveness of Recoveries & Settlement
  • Work with key stakeholders and SMEs to complete regular reviews of procedures, ensuring knowledge is always being refreshed and kept up to date
  • Foster effective relationships with key stakeholders to support engagement, gathering feedback, addressing concerns and ensuring the smooth implementation of procedures
  • Support as a Recoveries & Settlements Change Champion/Knowledge expert to identify department, cross functional impacts and implement and embed knowledge changes as required
  • Monitor and identify continuous improvement opportunities for Recoveries & Settlements

What experience you’ll bring

  • Demonstrated experience in technical writing including producing, reviewing and documentation to a high standard specific to process and procedure writing
  • Proven ability to translate complex information into a clear and logical written format
  • Excellent analytical, problem solving and decision making skills along with exceptional communication and interpersonal skills, and the ability to liaise effectively with various stakeholders
  • Excellent time management, planning, and prioritisation and the ability to manage changing priorities

Our Perks

  • Location: North Lakes This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
  • Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
  • Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
  • Grow with us - we’ve got learning and professional development opportunities to suit everyone.
  • Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
  • Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
  • Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
  • Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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