Team Leader Recoveries

4 months ago

North Lakes, Australia Auto & General Insurance Full time

**About the role**

You will be leading our dedicated and task focused complex and legal recovery specialists to ensure the best client and company outcome is achieved whilst delivering consistently high levels of service to each and every stakeholder. To achieve this, it is critical to maintain a service and cost focused outcome that can deliver in the areas of Timeliness, Quality & Cost

**Key Responsibilities**
- Delivering superior financial, service and effectiveness outcomes in line with key performance indicators and overall department and company objectives (including but not limited to legal spend)
- Coach, train and mentor direct reports using technical expertise to pursue saving opportunities
- Conduct regular, ad hoc and monthly performance reviews with direct reports to ensure alignment with goals and overall objectives are being met
- Develop and implement processes to ensure maximum saving potential is recognised within the team, using technical knowledge and file management skills to create fair and prompt outcomes for all parties
- Provide technical recovery claims advice and assistance to all team members
- Review and sign off on complex claim decisions and recovery write off outside of teams authority limits
- Participate and support peer leadership group in decision making and resource allocation across the claims department
- Review and report on department results and trends to outline the ongoing performance of the Recoveries portfolio
- Review, research and make recommendations regarding additional tools and resources required to improve effectiveness and performance of the team

**What experience you’ll bring**
- Demonstrated ability to develop, coach and train staff;
- A proactive and energetic approach to help drive the business forward
- Knowledge of complex recoveries claims (preferred)
- Knowledge of legal processes within recoveries (preferred)
- Have the desire to expand your knowledge and skills across different facets of motor insurance
- Proven ability to provide data analysis with strong written verbal communications skills
- The ability to maintain strong relationships with internal & external stakeholders
- Excellent customer service skills
- Solid understanding of liability and relevant insurance laws
- Demonstrated financial and KPI performance
- Strong negotiation and conflict resolutionWell developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment

**Our Perks**
- **Location **- **North Lakes**

This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.

**The benefits of working at A&G**
- **Be rewarded**:

- we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Options for leave**:

- life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us**:

- we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself**:

- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins**:

- we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Team Leader Recoveries

    4 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** As our new Team Leader Recoveries, you will be responsible for leading, coaching and mentoring a team of dedicated recovery specialists, ensuring the best client and company outcomes are achieved while delivering consistently high levels of customer service. You will: - Coach, train and mentor the team, including conducting performance...

  • Head of Recoveries

    2 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The Head...

  • Compensation Recovery Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job OverviewWe are seeking a skilled Compensation Recovery Specialist to join our team at Auto & General. This role is responsible for delivering superior claims service and maximizing recovery amounts received on each claim.About the RoleThe successful candidate will manage a portfolio of recoveries claims, work closely with Recoveries, customers, TPIs, and...

  • Claims Recovery Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

     About the RoleWe are seeking a skilled Claims Recovery Specialist to join our team at Auto & General. In this role, you will be responsible for delivering superior claims service, investigating and evaluating assigned cases to determine proper policy coverage, and negotiating with third-party insurance providers (TPIs) to maximise recovery amounts.Key...

  • Business Recovery Specialist Leader

    4 weeks ago

    Box Hill North, Victoria, Australia Eastern Health Full time

    About the RoleWe are seeking a highly skilled Business Recovery Specialist Leader to join our team at Eastern Health. As a key member of our organisation, you will play a vital role in developing and implementing plans to support injured or unwell employees to recover at work.Key ResponsibilitiesProvide expert advice and guidance on evidence-based models of...

  • Claims Consultant Recoveries

    7 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The Role**: Due to...

  • Compensation Recovery Specialist

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Compensation Recovery SpecialistAbout Us: Auto & General is a leading insurance provider dedicated to delivering exceptional service and support to our customers.Salary: We offer a competitive salary of $85,000 per annum, commensurate with experience.Job Description:Key Responsibilities:Manage a portfolio of recoveries claims, where liability has...

  • Claims Consultant Recoveries

    8 months ago

    North Lakes, Australia Auto & General Insurance Full time

    The Recoveries Claims Consultant role exists to: - To provide a personalised, seamless customer experience for at fault TP’s by educating, negotiating and providing appropriate solutions for their circumstances. - To ensure the best possible recovery outcome occurs by proactively contacting our TP’s customers to obtain critical information - To ensure...

  • Senior Claims Recovery Specialist

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job DescriptionWe are seeking a highly skilled Senior Claims Recovery Specialist to join our team at Auto & General.About the RoleThis is an excellent opportunity for someone looking to take their career to the next level in claims recovery. As a Senior Claims Recovery Specialist, you will be responsible for managing a portfolio of recoveries claims and...

  • Professional Insurance Recovery Specialist

    1 month ago

    North Lakes, Queensland, Australia Auto & General Full time

    Auto & General is seeking a highly motivated and skilled Professional Insurance Recovery Specialist to join our team.Salary: $80,000 - $110,000 per annumAbout the RoleThis is an exciting opportunity for someone who enjoys working in a fast-paced environment and has excellent communication and negotiation skills. As a Professional Insurance Recovery...

  • Customer Service Recovery Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Auto & General Claims Consultant JobWe are seeking a highly skilled and motivated Claims Consultant to join our team at Auto & General.About the RoleThis is an exciting opportunity for a customer-focused individual who can provide exceptional service to at-fault Third Party (TP) claimants. As a Claims Consultant, you will be responsible for educating,...

  • Recovery Coach

    6 months ago

    North Adelaide, Australia Recovery Plus Support Full time

    Recovery Plus Support, an innovative presence in the Recovery Coaching space! Step forward now and become part of the driving force behind our mission to empower NDIS Participants towards recovery coaching that leads to a fulfilling life. This opportunity is your gateway to a mental health career where you can thrive through our professional Recovery...

  • Teaching Educator

    3 months ago

    North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

    **Job no**: 507041 **Work type**: temporary full-time, temporary part-time **Location**: Catholic Schools Parramatta Diocese **Categories**: Teaching The Catholic Schools Parramatta Diocese is seeking a temporary Reading Recovery Tutor for a full-time or part-time temporary basis in Term 4 2024. You will be accountable for: - Providing professional...

  • Recovery Worker

    6 months ago

    Fitzroy North, Australia Wellways Full time

    **About the opportunity** This is a truly rare and rewarding opportunity to make a difference within the community. In partnership with St Vincent's Hospital, Wellways operate a Prevention and Recovery Care (PARC) service North Fitzroy. Its multidisciplinary recovery team is creative, motivated and focused on ensuring positive experiences for participants...

  • Recovery Porter

    7 months ago

    North Shore, Australia Ramsay Health Care Full time

    **Permanent full-time, part-time and casual opportunities!**: - **Contribute to and immerse yourself in North Shore’s unique and caring spirit**: - **Have a say in your roster - flexible hours for work life balance** **About the Role** An exciting opportunity has become available for a motivated, professional individual to join our recovery team. As...

  • Cosmetic Team Leader

    5 months ago

    North Lakes, Australia Myer Full time

    Job no: 942145 Work type: Permanent / Part time Location: North Lakes The Team Leader is an integral role within our Beauty Service and Selling team, supporting our Customer Service Managers to optimise customer in-store experiences. Team Leaders coach, develop and engage with their Service and Selling team, share sales knowledge...

  • Casual Team Leader

    3 months ago

    North Lakes, Australia Famous Footwear Full time

    FAMOUS FOOTWEAR is one of Australia’s leading Fashion Footwear Brands and an exciting opportunity for a Highly Motivated, Hands On, Team Leader has become available at our North Lakes store as of the 30th September 2024. Full availability is essential to be considered for this role. To be successful for this fantastic role we require: - Has Outstanding...

  • Team Leader Service

    6 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. **Purpose of the Role** As our new Team...

  • Team Leader Payments

    1 month ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** As our new Payments Team Leader, you will be responsible for leading the Payments team, effectively managing performance ensuring optimal cost, quality and customer experience, along with delivering business insight as well as working with the broader Claims and Assessing teams to help keep the claim progressing, ensuring the best cost and...

  • Team Leader Settlements

    3 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **ABOUT THE ROLE** To lead a dedicated and task focused team of Settlements specialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas of...