Current jobs related to Knowledge Specialist - North Lakes, Queensland - Auto & General

  • Knowledge Specialist

    3 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe're seeking a skilled Knowledge Specialist to join our team at Auto & General. In this role, you'll play a critical part in driving operational excellence and supporting the delivery of exceptional service and strong cost outcomes.Your Key ResponsibilitiesSupport the Recoveries & Settlements business functions with composing and maintaining...

  • Knowledge Specialist

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a skilled Knowledge Specialist to join our team at Auto & General. As a key member of our Third-Party Recoveries & Settlements team, you will play a critical role in driving operational excellence and delivering exceptional service and strong cost outcomes.Your Key ResponsibilitiesSupport the Recoveries & Settlements business...

  • Knowledge Content Specialist

    4 days ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    About the RoleFuse Recruitment is seeking an experienced Knowledge Content Specialist to join their team. As a key member of the Recoveries & Settlements Team, you will play a crucial role in driving operational excellence and supporting the delivery of exceptional service and strong cost outcomes.Your primary responsibility will be to ensure the company's...

  • Knowledge Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    {"title": "Knowledge Writer Role", "description": "Drive Operational ExcellenceAs a Knowledge Writer, you will play a crucial role in driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third-Party Recoveries & Settlements team.Your Key...

  • Knowledge Writer

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Knowledge Writer - Process Improvement SpecialistAbout the Role:We are seeking a highly skilled Knowledge Writer to join our team at Auto & General. As a Knowledge Writer, you will be responsible for driving operational excellence and supporting the delivery of exceptional service and strong cost outcomes through the continuous improvement of...

  • Knowledge Content Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    {"title": "Knowledge Writer Role", "description": "Job SummaryFuse Recruitment is seeking a skilled Knowledge Writer to join our team. As a Knowledge Writer, you will play a crucial role in driving operational excellence and delivering exceptional service through the creation and maintenance of technical workflows and procedures.Key ResponsibilitiesDevelop...

  • Knowledge Consultant

    3 hours ago

    North Lakes, Queensland, Australia Auto & General Full time

    Role SummaryThe role of Claims Knowledge Governance Specialist at Auto & General involves ensuring the effective implementation and maintenance of the Knowledge Governance Framework across the Claims & Assessing team.Key ResponsibilitiesCreate and maintain knowledge articles and requests within agreed-upon timeframes.Liaise with subject matter experts and...

  • Knowledge Consultant – Claims Specialist

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Knowledge Consultant to join our Claims & Assessing team. As a key member of our team, you will be responsible for ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team.Key ResponsibilitiesKnowledge Article Management: Create and maintain knowledge articles...

  • Knowledge Consultant – Claims Specialist

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Knowledge Consultant to join our Claims & Assessing team. As a Knowledge Consultant, you will play a critical role in ensuring the Knowledge Governance Framework is well understood and applied across the team.Key ResponsibilitiesCreate and maintain knowledge articles and requests within agreed timeframesLiaise...

  • Knowledge Consultant – Claims Specialist

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Knowledge Consultant – ClaimsAs a Knowledge Consultant – Claims, you will play a crucial role in ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team.Key Responsibilities:Create and maintain knowledge articles and requests within agreed timeframes.Liaise with key subject experts and...

  • Knowledge Consultant – Claims Specialist

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Claims Knowledge Consultant will play a crucial role in ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team.Key ResponsibilitiesCreate and maintain knowledge articles and requests within agreed timeframes.Liaise with key subject experts and stakeholders to gather and document process...

  • Knowledge Writer

    2 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Job Title: Knowledge Writer - Process and Procedure ExpertAre you a skilled technical writer with a passion for creating high-quality content? Do you have experience in process and procedure writing? We are seeking a Knowledge Writer - Process and Procedure Expert to join our team at Fuse Recruitment.Key Responsibilities:Develop and maintain technical...

  • Knowledge Writer

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Knowledge Writer to join our team at Auto & General. As a key member of our Recoveries & Settlements team, you will play a critical role in driving operational excellence and delivering exceptional service to our customers.Key ResponsibilitiesTechnical Writing: Compose and maintain technical workflows and...

  • Knowledge Writer

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a skilled Knowledge Writer to join our team at Auto & General. As a key member of our Recoveries & Settlements team, you will be responsible for driving operational excellence and delivering exceptional service through continuous improvement of motor claims procedures.Your Key ResponsibilitiesSupport the Recoveries & Settlements...

  • Claims Resolution Specialist

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Claims Resolution SpecialistAt Auto & General, we're seeking a skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for delivering exceptional claims service, ensuring that our customers receive the best possible outcome.Key Responsibilities:Determine proper policy coverage to conclude,...

  • Pricing Specialist

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Pricing Specialist Job DescriptionAuto & General is seeking a skilled Pricing Specialist to join our team. As a Pricing Specialist, you will play a critical role in ensuring that our pricing strategies are aligned with our business objectives and market conditions.Key Responsibilities:Pricing Catalogue Management: Collaborate with the Commercial Manager...

  • Claims Negotiation Specialist

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    We are seeking a skilled Claims Negotiation Specialist to manage a portfolio of Settlements files within our Recovery & Settlements Department. The ideal candidate will have a sound knowledge of the claims process, sharp analytical skills, and excellent negotiation and communication abilities.Key Responsibilities:Manage a portfolio of liability filesAssess...

  • Pricing Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Pricing Specialist Job DescriptionAuto & General is seeking a skilled Pricing Specialist to join our team. As a Pricing Specialist, you will play a critical role in ensuring that our pricing strategies are aligned with our business objectives and market conditions.Key Responsibilities:Pricing Catalogue Management: Collaborate with the Commercial Manager...

  • Pricing Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Pricing Specialist Job DescriptionAuto & General is seeking a skilled Pricing Specialist to join our team. As a Pricing Specialist, you will play a critical role in ensuring that our pricing strategies are aligned with our business objectives and market conditions.Key Responsibilities:Pricing Catalogue Management: Collaborate with the Commercial Manager...

  • Pricing Specialist

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Pricing Specialist Job DescriptionAuto & General is seeking a skilled Pricing Specialist to join our team. As a Pricing Specialist, you will play a critical role in ensuring that our pricing strategies are aligned with market conditions and reflect the company's overall strategy.Key Responsibilities:Pricing Catalogue Management: Collaborate with the...

Knowledge Specialist

2 months ago

North Lakes, Queensland, Australia Auto & General Full time
{"title": "Knowledge Writer Role", "description": "Drive Operational Excellence

As a Knowledge Writer, you will play a crucial role in driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third-Party Recoveries & Settlements team.

Your Key Responsibilities
  • Support the Recoveries & Settlements business functions with composing and maintaining technical workflows and procedures in HIYA.
  • Develop, deploy, and maintain best practice knowledge in order to sustain or improve the capability and effectiveness of Recoveries & Settlement.
  • Work with key stakeholders and SMEs to complete regular reviews of procedures, ensuring knowledge is always being refreshed and kept up to date.
  • Foster effective relationships with key stakeholders to support engagement, gathering feedback, addressing concerns and ensuring the smooth implementation of procedures.
  • Support as a Recoveries & Settlements Change Champion/Knowledge expert to identify department, cross-functional impacts and implement and embed knowledge changes as required.
  • Monitor and identify continuous improvement opportunities for Recoveries & Settlements.
What We're Looking For
  • Demonstrated experience in technical writing including producing, reviewing and documentation to a high standard specific to process and procedure writing.
  • Proven ability to translate complex information into a clear and logical written format.
  • Excellent analytical, problem-solving and decision-making skills along with exceptional communication and interpersonal skills, and the ability to liaise effectively with various stakeholders.
  • Excellent time management, planning, and prioritization and the ability to manage changing priorities.
About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

", "lang_code": "en-US"}