Senior Recovery Manager

2 days ago


North Lakes, Queensland, Australia Auto & General Full time
{"title": "Recovery Team Lead", "content": "About the Role

We are seeking a highly skilled and experienced Recovery Team Lead to join our team at Auto & General. As a key member of our recovery operations, you will be responsible for leading a team of dedicated and task-focused recovery specialists to achieve exceptional client and company outcomes.

Key Responsibilities
  • Develop and implement processes to maximize saving potential within the team, utilizing technical knowledge and file management skills to create fair and prompt outcomes for all parties.
  • Provide technical recovery claims advice and assistance to team members, ensuring alignment with goals and objectives.
  • Review and sign off on complex claim decisions and recovery write-offs outside of team authority limits.
  • Participate in peer leadership groups to drive decision-making and resource allocation across the claims department.
  • Review and report on department results and trends to outline the ongoing performance of the Recoveries portfolio.
What We're Looking For
  • Demonstrated ability to develop, coach, and train staff.
  • Proven ability to provide data analysis with strong written and verbal communication skills.
  • Excellent customer service skills and ability to maintain strong relationships with internal and external stakeholders.
  • Solid understanding of liability and relevant insurance laws.
  • Demonstrated financial and KPI performance.
What We Offer
  • Competitive salary and bonus structure.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for high performance.
About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

", "lang_code": "en-US"}

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