Customer Relations Officer

2 months ago

Brisbane, Australia Amplifon Full time

Join Attune Hearing (a brand of Amplifon) Be part of something bigger and make a difference in people's life every day

An exciting opportunity for a Customer Relationship Officer to join Attune Hearing (an Amplifon brand).  

Attune Hearing is the largest independently accredited national hearing healthcare provider in Australia and we are renowned for working collaboratively with ENT Specialists, GPs and other healthcare professionals to provide a full range of diagnostic assessments for adults and children. By joining Attune Hearing, you will be part of the Amplifon Group global network, working alongside 19,000 colleagues to transform the way how hearing healthcare is perceived and experienced worldwide.  

At Attune, all areas of audiology are considered of equal importance. Our full-service capability includes true diagnostic audiology, rehabilitation, hearing aids, implants, vestibular assessment including VNG/ENG, Echog, Vemps, geriatrics, paediatrics, tinnitus management, counselling and workplace hearing.

Location: Brisbane

About the role

The primary objective of the Customer Relations Officer (CRO) is to engage with both new and existing customers through various channels, including inbound and outbound calls and email inquiries. Utilising a predictive dialer system, the CRO will manage call campaigns to successfully book appointments for prospective clients seeking a complimentary hearing check at Attune Hearing clinics across Australia. This role is essential in driving business growth for Attune Hearing by securing appointments that lead to increased customer engagement and satisfaction.

Key Responsibilities

  • Support the team members in various related tasks as needed, while also being able to work independently to meet individual responsibilities and deadlines.
  • Multitasking: Successfully manage multiple tasks and projects simultaneously, prioritising responsibilities to meet deadlines efficiently.
  • Meet assigned KPI Targets including but not limited to: appointments booked per hour, appointments attendance rates, quality assurance. 
  • Adhere appropriatley to the scripts provided 
  • Demonstrate excellent customer service skills by being polite and courteous resulting in positive outcomes for the business.
  • Update the database, ensure accuracy of information, and take required notes of conversations.
  • Promote and represent the brand positively to potential and current clients.
  • Build client interest in the service being offered.

About you

  • Experience working in a fast-paced Contact Centre environment (preferably with a predictive dialler) or target based sales environment
  • Great telephone skills & customer service orientation
  • Intermediate computer skills
  • Clear and fluent written and verbal communication skills
  • Proven above average interpersonal skills
  • Demonstrate sales, negotiation skills and objection handling skills
  • Ability to learn detailed instructions quickly
  • Experience working in an environment with KPI's
  • Demonstrated ability to sell and achieve targets under pressure
  • Experience in cold calling and approaching new clients, is desirable not mandatory 

What we offer in return

  • Competitive salary
  • Paid Birthday Leave
  • Flexible work arrangement
  • Yearly flu vaccinations
  • Amplifon training, career, and learning development opportunities
  • Employee Assistance Program
  • Discounts on hearing aids for you and your family & friends
  • Discounted private health insurance and other benefits and products
  • Opportunity to advance your career on a global scale

As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and backgrounds, including Indigenous Australians, to apply.

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