Ao4 Customer Relations Officer

7 months ago


Brisbane, Australia HAYS Full time

We are currently recruiting an AO4 Customer Relations Officer to join a state government department

**Your new company**

Is a large state government department in Queensland that moves and connects people, goods and services safely and efficiently. They plan and manage Queensland's integrated transport environment to achieve sustainable transport solutions for road and rail.

**Your new role**

As a Customer Relations Officer at AO4 level will involve proactively engaging with customers and stakeholders to manage and deliver outcomes on enquiries. Main accountabilities may include:

- Liaising with delivery partners to respond to customer feedback through effective coordination, monitoring and analysis of sometimes complex issues
- Maintain output by prioritising a fluctuating workload measured against KPI's
- Ensure customer satisfaction and compliance with delivery targets in accordance with relevant legislation and policy.
- Provide articulate and professional customer focused advice to customers and stakeholders through a variety of channels in a timely, efficient manner.
- Develop local strategies and procedures to improve work practices and provide the best project support.
- Maintain positive relationships between customer relations, business partners and other stakeholders
- Provide customer focused outcomes that meet agreed time frames and assist stakeholders to understand priorities and trends
- Support and assist users of the CRM system by coordinating and facilitating the triage of system queries and feedback
- Investigate, interpret or evaluate information relating to complaint to either make decisions within existing legislation and processes or for escalating non-routine decisions

**What you'll need to succeed**
- Availability for a 6-month contract
- Can work full-time standard hours of business
- Experience in an administrative role

**What you'll get in return**
- Attractive hourly rate
- Opportunity to work within the state government

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

2830890



  • Brisbane Central Business District, Australia HAYS Full time

    State Government Department | Attractive hourly rate | Brisbane CBD | Full time **Your new company** This State Government Department is searching for an experienced AO4 Customer Relations Officer to join their diverse and exciting team. **Your new role** The Customer Relations Officer will contribute to the team by proactively engaging with customers and...


  • Brisbane, Australia TROOCOO Pty Ltd Full time

    Busy and exciting Executive Support Officer opportunities! - Brisbane based - AO4/5 level across QLD State Government - Contract opportunities - $52.25 p/hour - $60.25 p/hour + super **Troocoo** Troocoo are an Australian privately-owned, national executive search, recruitment, and HR solutions business. Troocoo have a dedicated Government recruitment team...

  • Ao4 Finance Officer

    7 months ago


    Brisbane Central Business District, Australia HAYS Full time

    A great opportunity for an AO4 Finance Officer to join a leading Queensland Government Department **Your new company** A fantastic new opportunity has become available within a leading Queensland Government Department. They are seeking experienced AO4 Finance Officer to join their team on a temporary basis for 3 months. Located in Brisbane CBD they are...


  • Brisbane Central Business District, Australia HAYS Full time

    We are currently recruiting an AO4 Administration Officer to join State Government! **Your new company** Is a state government department which provides an array of services, including building policy and asset management, as well as sustainable energy solutions for Queenslanders. **Your new role** As an AO4 Administration Officer will involve: -...


  • Brisbane Central Business District, Australia HAYS Full time

    We are currently recruiting an AO4 Operational Controller to join the Queensland state government in Wacol! **Your new company** Is a state government department which is dedicated to ensuring the production and protection of Queensland’s rich natural resources. The National Eradication Program they run is the world’s only eradication initiative of its...

  • Ao4 HR Support Officer

    7 months ago


    Brisbane, Australia Six Degrees Executive Full time

    Location: - Brisbane- Job Type: - Temporary- Salary: - $54.34 per hour + Super (PAYG Contractor 38 hours p/w)- Contact: - Sam Rubino- AO4 HR Support Officer - $54.34 per hour + Super (PAYG Contractor 38 hours p/w) - ASAP start - 30/06/24 (likely extension) - Berrinba QLD 4117 (parking on site) **ABOUT**: Six Degrees is excited to be partnering with a major...


  • Brisbane, Australia Public Sector People Full time

    Attractive Pay Rates - WFH flexibility - Fancy working with High Profile Department Public Sector People are currently recruiting for an AO4 Business Support Officer to join Department of Communities, Housing and Digital Economy. Role available 6 months + extension. Our client is seeking an experienced and motivated individual to join this busy department...

  • Ao4 Lease Coordinator

    7 months ago


    Brisbane, Australia Public Sector People Full time

    State government opportunity - Temp contract until EOFY + extension opportunities - AO4 level pay **Key Responsibilities**: - Assist in planning and delivering the supply of leased assets within the State Government's property portfolio. - Provide expert lease management advice for the State Government's office property portfolio. - Support the delivery of...


  • Brisbane, Australia Public Sector People Full time

    **About the Role**: We are seeking an AO4 Correspondence Officer to join a State Government department on a full time temporary basis. In this pivotal role, you will play a key part in shaping the communication landscape of the organization by drafting responses to Ministerial and Executive correspondence. As a Correspondence Officer, you will collaborate...


  • Brisbane, Australia Six Degrees Executive Full time

    Location: - Brisbane- Job Type: - Temporary- Salary: - $54.34 per hour + Super (Agency Contractor)- Contact: - Sam Rubino- AO4 Recruitment and Engagement Advisor - $54.34 per hour + Super (Agency Contractor) - ASAP start - 6-month contract (possible extension/potential to go permanent) - Brisbane CBD (hybrid-work arrangement) **ABOUT**: Six Degrees...


  • Brisbane Central Business District, Australia HAYS Full time

    Fantastic opportunity to work within a leading Government Department as an AO4 Finance Officer **Your new company** Government Department on a temporary basis for 3 months with the possibility of extension. The role will be based in a state of the building in Brisbane City, which has a variety of lunchtime dining and public transport options close...

  • Project Support Ao4

    7 months ago


    Brisbane, Australia Hudson Australia Full time

    . **AO4 Project Officer** *** - Undertake a range of activities to support the various functional areas of the Fire Ant Suppression Taskforce. - Administrative tasks including secretariat functions for stakeholder meetings and record keeping. - Logistics support for fire ant suppression activities delivered by external parties, this includes inventory...

  • Ao4 Data Officer

    7 months ago


    Brisbane Central Business District, Australia HAYS Full time

    Experienced Data Officer required for an immediate start, 6 months, Brisbane City located. **Your new company** Hays has partnered with a State Government organisation that drives reform of mental health, alcohol and other drug systems in Queensland. We are currently seeking an experienced AO4 Data Officer to join their team for a 6-month assignment with...


  • Brisbane, Australia Public Sector People Full time

    **About The Role**: As an approved Local and State Government recruitment partner, Public Sector People are currently recruiting for AO4 Executive Assistant to join a State Government department for a 3 month contract. This role is paying $51.66 + super per hour. Key Duties and Accountabilities: - Day to day management of the Executive Director’s...

  • Finance Officer

    7 months ago


    Brisbane, Australia HOBAN Recruitment Full time

    Are you an experienced Accounts Processing Finance professional seeking a challenging opportunity? Join our client in their Major Projects Delivery team and play a pivotal role in ensuring accurate and efficient financial management. - ** Location**:Brisbane CBD - ** Pay Rate**: AO4 Equivalent, $54.34 p/h + Super (inc. casual loading) - ** Working...


  • Brisbane, Australia HAYS Full time

    Opportunity for an AO4 Executive Assistant within the state government in Herston! **Your new company** Is a state government department which has the purpose of providing a highly effective health care systems here in Queensland. They are responsible for the overall strategic direction of the public health system for the state. **Your new role** Will be...


  • Brisbane, Australia Public Sector People Full time

    State Government | 2 WFH days per week - 6 month contract + extension | ASAP Start - Based in Brisbane CBD | $52.25/hr + super We are currently working in with a State Government department. They are looking to recruit an AO4 Finance Administration Officer on a 6 month contract with the possibility of extension. If you're a seasoned Finance Administration...


  • Brisbane, Australia Hudson Australia Full time

    **AO4 Domestic and Family Violence Coordinator** **Duties & Responsibilities**: As part of this State Government Department, you will play a pivotal role in supporting the team with you will work in a collaborative team to deliver excellent debt resolution and collection services. The AO4 Debt Coordinator will be responsible for the following, but not...

  • Ao4 Claims Consultant

    7 months ago


    Brisbane, Australia HAYS Full time

    Opportunity for an AO4 Claims Officer within the State Government! **Your new company** Is the economic, fiscal and commercial advisor to the Government and leads the Queensland Government's efforts to ensure the economy of Queensland delivers outcomes for the community. This involves leading the management of the state's financial resources, monitoring...


  • Brisbane, Australia Office of Industrial Relations Full time

    About your opportunity As Executive Officer, you will provide high quality, confidential, efficient and effective executive support to the Executive Director in a complex and dynamic environment, ensuring the integrity and efficiency of the office. Detailed responsibilities are contained within the role description. The Executive Officer will operate with a...