Client Services Officer

6 months ago

Brisbane, Australia Office of Industrial Relations Full time

A vacancy currently exists in our Governance and Compliance (G&C) team for a Customer Service Officer.
Our offices are located throughout the south-east region.
You'll be part of a dynamic and diverse culture, working alongside supportive and passionate people. Building a career with us means you can help make a real difference in the lives of Queensland workers and employers, and their families. OIR contributes to the government's strategic objectives in the areas of workplace, health and safety, electrical safety, workers' compensation, industrial relations and labour hire regulation.
We seek to improve work health and safety, electrical safety and workers' compensation performance through regulatory and policy frameworks and the provision of evidenced-based services and advice. We also develop, implement and maintain policy and legislation relevant to industrial relations in Queensland.
As a Client Services Officer within G&C, you will be part of an efficient flexible and responsive team that strives for to keep all Queenslanders safe around electricity.

**Some of your responsibilities will include**:

- Actively utilise strategic thinking to develop, implement, maintain, and evaluate systems which help build organisational capability aligned to effective governance practices.
- Effectively engage and collaborate with internal and external stakeholders and other government agencies to progress projects and programs.
- Assist the team to extract and disseminate data for reporting and prepare written or oral advice to the senior leadership team and Executive Director in the form of reports, ministerial briefs, etc. including timely responses to critical and sensitive issues.
- Assist G&C team members with administration support, in the development of policies and procedures to support electrical safety compliance and engagement activity.
- Be an effective team member promoting a positive culture supporting equity, antidiscrimination, OHS, ethical behaviour and act in accordance with the QPS legislative framework and Code of Conduct.

**To be successful in this role you will need**:

- Demonstrated ability in the use of computer systems, software packages and web-based technologies including Microsoft suite and database systems;
- Demonstrated written communication skills for preparation of correspondence including briefs, media content, papers and internal processes/procedures;
- Demonstrated well developed communication and interpersonal skills to build and maintain effective relationships with a wide range of external and internal stakeholders;
- Demonstrated organisational skills to meet deadlines, commitments and service level agreements with mínimal supervision;
- Show proven ability to work as part of a team and to function effectively with a minimum of supervision.

This role will challenge and develop your ability to support ESO in developing, implementing, maintaining and evaluating systems which help build organisational capability, and contribute towards team initiatives.

**What you will get out of it**:

- Be part of the solution to keep Queenslanders safe around electricity, at work, at home and in the community
- See the direct impact of your role in the community.
- Access a range of benefits as part of your employment experience with the Queensland Government including flexible work, health and wellbeing programs, competitive salary and superannuation, support for development, and employment security.

If you are looking for more than just a job, and want to make a difference in electrical safety, then review how you will be assessed within the Position Description and APPLY NOW
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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