Customer Relations Representative
3 days ago
RetireAustralia is seeking a highly skilled Customer Relations Representative to join our dynamic Contact Centre team in Brisbane.
This rewarding role offers the opportunity to provide exceptional customer service, work collaboratively with our sales and marketing teams, and contribute to the success of our business.
About the Role:
- Provide a warm and valuable experience for enquiring customers
- Offer expert advice, answer questions, and promote RetireAustralia values in all customer correspondence
- Improve the conversion of enquiries to sales appointments through the quality of your service
- Work closely with the broader business to ensure up-to-date company, village, and development knowledge
About You:
- A minimum of 2 years' experience in a contact centre environment
- Demonstrated understanding of the retirement and care sector (preferred)
- Strong working relationships and ability to resolve client complaints
- Understanding of marketing segments and ability to apply this knowledge to lead nurturing
- Highly developed visual, verbal, and written communication skills
- Experience in word processing, spreadsheeting, database applications, and basic financial systems
- Integrity, discretion, and tact when handling confidential information
- Ability to work independently and with limited supervision
- Flexibility and responsiveness to change in a fast-paced environment
- Strong attention to detail and accuracy
Benefits:
- The wellbeing of all RetireAustralia team members is our top priority
- A dedicated learning and development team that supports personal and professional growth
- A free and confidential Employee Assistance Program for work-related and personal issues
Salary: $60,000 - $70,000 per annum (dependent on experience) + superannuation and benefits
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