Customer Relations Representative

3 days ago


Brisbane, Queensland, Australia Retire Australia Full time

RetireAustralia is seeking a highly skilled Customer Relations Representative to join our dynamic Contact Centre team in Brisbane.

This rewarding role offers the opportunity to provide exceptional customer service, work collaboratively with our sales and marketing teams, and contribute to the success of our business.

About the Role:

  • Provide a warm and valuable experience for enquiring customers
  • Offer expert advice, answer questions, and promote RetireAustralia values in all customer correspondence
  • Improve the conversion of enquiries to sales appointments through the quality of your service
  • Work closely with the broader business to ensure up-to-date company, village, and development knowledge

About You:

  • A minimum of 2 years' experience in a contact centre environment
  • Demonstrated understanding of the retirement and care sector (preferred)
  • Strong working relationships and ability to resolve client complaints
  • Understanding of marketing segments and ability to apply this knowledge to lead nurturing
  • Highly developed visual, verbal, and written communication skills
  • Experience in word processing, spreadsheeting, database applications, and basic financial systems
  • Integrity, discretion, and tact when handling confidential information
  • Ability to work independently and with limited supervision
  • Flexibility and responsiveness to change in a fast-paced environment
  • Strong attention to detail and accuracy

Benefits:

  • The wellbeing of all RetireAustralia team members is our top priority
  • A dedicated learning and development team that supports personal and professional growth
  • A free and confidential Employee Assistance Program for work-related and personal issues

Salary: $60,000 - $70,000 per annum (dependent on experience) + superannuation and benefits



  • Brisbane, Queensland, Australia Amplifon Full time

    About the RoleAs a Customer Relations Ambassador, you will play a vital part in engaging with both new and existing customers through various channels, including inbound and outbound calls and email inquiries.You will utilize a predictive dialer system to manage call campaigns successfully booking appointments for prospective clients seeking a complimentary...


  • Brisbane, Queensland, Australia Amplifon Full time

    About Attune HearingAt Attune Hearing, we're a leading provider of hearing healthcare solutions in Australia. We work closely with ENT Specialists, GPs, and other healthcare professionals to deliver comprehensive diagnostic assessments for adults and children.Our MissionWe're committed to transforming the way people experience hearing healthcare worldwide....


  • Brisbane, Queensland, Australia MAYDAY Recruitment Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer service to our clients through effective management of inbound and outbound telephone calls. Key responsibilities include receiving and screening telephone...


  • Brisbane, Queensland, Australia Amplifon Full time

    About the RoleWe are seeking a highly motivated and skilled Customer Relations Officer to join our team at Attune Hearing, an Amplifon brand.The primary objective of this role is to engage with both new and existing customers through various channels, including inbound and outbound calls and email inquiries.Utilising a predictive dialer system, you will...


  • Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    This senior role is centered around overseeing the complaint process and maintaining customer satisfaction within Flight Centre Travel Group.Key Responsibilities:Customer FocusMaintain professional, honest, and personable communications with customersKeep the customer experience front of mindAdvocate for customer retention with stakeholders while confidently...


  • Brisbane, Queensland, Australia RACQ Full time

    **About the Role**At RACQ, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences for our members.**Key Responsibilities**Provide exceptional customer service experiences for our membersDeliver tailored solutions across...


  • Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    This role is responsible for managing customer complaints and providing support to internal stakeholders through guidance and mentoring. It oversees the complaint process and assists front-line agents while aiming to retain customers and safeguard Flight Centre Travel Group's reputation, with a focus on minimising revenue loss.This role is ideal for a...


  • Brisbane, Queensland, Australia Amplifon Full time

    About Attune HearingAt Attune Hearing, we're dedicated to providing exceptional hearing healthcare services across Australia. As part of the Amplifon Group, we're proud to be part of a global network of professionals working together to transform the way hearing healthcare is perceived and experienced worldwide.The RoleWe're seeking a Customer Relations...


  • Brisbane, Queensland, Australia MAYDAY Recruitment Group Full time

    We are seeking a skilled Customer Service Representative to join our Global Insurance client's dynamic Roadside Assistance Team.Reporting to a highly experienced team leader, you will be responsible for delivering exceptional customer service through effective management of inbound and outbound telephone calls.Key Responsibilities:Receive and screen...


  • Brisbane, Queensland, Australia Amplifon Full time

    Customer Relations Officer - Business DevelopmentAt Amplifon, we're looking for a skilled Customer Relations Officer to join our team.The successful candidate will be responsible for engaging with customers through various channels, including inbound and outbound calls and email inquiries.Using a predictive dialer system, the Customer Relations Officer will...


  • Brisbane, Queensland, Australia AWP Australia Pty Ltd Full time

    We are currently seeking a highly skilled Customer Service Representative to join our team in Brisbane city office.This is a full-time, shift-based position, working 7 days per week, with 8 hour shifts between 6am and 10pm.As a key member of our team, you will be responsible for delivering exceptional customer service to all callers through effective...


  • Brisbane, Queensland, Australia Amplifon Full time

    About the RoleWe are seeking a highly skilled Customer Relations Officer to join our team at Attune Hearing, an Amplifon brand. As a key member of our sales team, you will be responsible for engaging with both new and existing customers through various channels, including inbound and outbound calls and email inquiries.The primary objective of this role is to...


  • Brisbane, Queensland, Australia Troocoo Full time

    **Customer Service Representative Opportunity**Troocoo is assisting a valued Government client in the recruitment of multiple Customer Service Representatives.These roles will be the first point of customer contact, assisting with enquiries, requests and transactions.Managing a high volume of inbound calls within the contact centre.Attentively listening to...


  • Brisbane, Queensland, Australia Amplifon Full time

    Transforming Lives, One Conversation at a TimeAt Attune Hearing, an Amplifon brand, we are on a mission to revolutionize the way people experience hearing healthcare. As a Customer Engagement Representative, you will play a pivotal role in driving business growth and delivering exceptional customer experiences.About the RoleThe primary objective of this...


  • Brisbane, Queensland, Australia Woolworths Group Full time

    Customer Service Representative Opportunity at Woolworths GroupWe're looking for a skilled Customer Service Representative to join our team. As part of this role, you'll be responsible for delivering exceptional customer experiences and ensuring that customers leave the store satisfied.In this position, you may be required to work in various areas of the...


  • Brisbane, Queensland, Australia Amplifon Full time

    Customer Relations Officer - Client Engagement SpecialistAt Amplifon, we're seeking a skilled Customer Relations Officer to join our team in Brisbane. As a client engagement specialist, you'll play a pivotal role in driving business growth by securing appointments for prospective clients.Key Responsibilities:Support the team in various tasks, working...


  • Brisbane, Queensland, Australia Culture Kings Full time

    Customer Experience RepresentativeBrisbane, QLDCulture Kings AU – Customer Experience / Casual / On-siteWho we areCulture Kings represents the relationship between music, sport, and fashion. These are the three foundation pillars upon which Culture Kings stands. Within each of these components, streetwear has underlined and evolved to become an essential...


  • Brisbane, Queensland, Australia KBH Solutions Full time

    Role OverviewKBH Solutions is seeking an experienced Customer Service Representative to handle customer enquiries, manage loan accounts, and provide administrative support.


  • Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    We are seeking a Customer Service Representative to join our team at Bendigo and Adelaide Bank. This role involves providing exceptional customer service and helping customers achieve their financial goals.About the RoleAs a Customer Service Representative, you will be the face of our bank and will be responsible for providing accurate and timely assistance...


  • Brisbane, Queensland, Australia Lovisa Full time

    We are seeking highly motivated individuals to join our team as Customer Service Representatives.As a key member of our sales floor, you will be responsible for delivering exceptional customer experiences and ensuring that every customer leaves feeling valued and satisfied.The ideal candidate will possess excellent communication skills, be able to work well...