Officer - Customer Relations

4 weeks ago

Brisbane, Australia Retire Australia Full time

Officer – Customer Relations
With one of our team proceeding on retirement we have a rare opportunity to join the team in our RetireAustralia Contact Centre

  • Previous Contact Centre experience essential - Inbound and Outbound calls
  • Working on a rotating roster across the hours of 8am to 5pm Monday to Friday
  • Preferred location is Brisbane but we will look at applications from the other States where we operate – NSW and SA
  • Fully remote position with occasional requirement to attend Brisbane office or RA villages for training and coaching

About the role

Reporting to the Contact Centre Team Leader you will be working closely with our Sales Managers and Sales consultants as well as our Marketing Team and Village Managers, you will

  • Provide a warm, caring and valuable experience for enquiring customers
  • Provide advice, answer questions and actively promote the RetireAustralia values in all customer correspondence, written and verbal
  • Improve the conversion of enquiry to sales appointment through the quality of your service
  • Assist the marketing and sales teams with taking booking for promotional events at villages
  • Work closely with the broader business to ensure your company, village and development knowledge is up to date

About you

To be successful in this role, you will have:

  • Minimum of 2 years of experience in a contact centre environment
  • Demonstrated understanding of the retirement and care sector is preferred
  • Ability to develop strong working relationships and provide resolution to client complaints
  • Understanding of marketing segments and ability to apply this knowledge to lead nurturing
  • Strong working knowledge of Salesforce is highly regarded
  • Highly developed visual, verbal and written communication skills
  • Experience in word processing, spread sheeting, database applications and basic financial systems
  • Integrity, discretion and tact with respect to confidential information
  • Ability to work independently and with limited supervision
  • Ability to work in a fast paced environment whilst remaining flexible and responsive to change
  • Strong attention to detail and accuracy

Our benefits

  • The wellbeing of all RetireAustralia team members is our priority and we regularly run initiatives such as safety training, wellness challenges, mental health awareness programs and a free annual flu vaccination program.
  • We have a dedicated learning and development team, who have received industry recognition for their training and development programs which assist team members to achieve their personal and professional development goals while working at RetireAustralia.
  • RetireAustralia offers a free and confidential Employee Assistance Program to all employees and their family members to assist with work-related and personal issues.

Who we are

RetireAustralia is a leading private owner, operator and developer of retirement villages with a focus on creating thriving communities where older Australians live the life they choose in their own homes.

Across our villages in New South Wales, Queensland and South Australia we are revolutionising retirement living through our continuum of care model and range of accommodation options that integrate independent living with home care services and on-site higher acuity care facilities. We are also building the future of retirement living, expanding several existing communities and developing new purpose-built communities in areas with high demand for quality senior living.

With customers at the centre, a wonderful culture and an ambitious growth strategy in a sector experiencing rapid expansion and diversification, RetireAustralia is an employer of choice for individuals who want to make their mark

If you are looking for the opportunity to develop a long-term career and contribute to the success of RetireAustralia and the satisfaction of our residents, please ‘apply’ now.

“As part of the application process you will be required to provide personal information to RetireAustralia and our privacy policy can be found on our website.  You will also be required to provide proof of right to work in Australia, participate in medical testing, verification of identification and qualifications”.

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