Customer Relations Officer

1 month ago

Brisbane, Australia Amplifon Full time

Support the team members in various related tasks as needed, while also being able to work independently to meet individual responsibilities and deadlines.
- Multitasking: Successfully manage multiple tasks and projects simultaneously, prioritising responsibilities to meet deadlines efficiently.
- Meet assigned KPI Targets including but not limited to: appointments booked per hour, appointments attendance rates, quality assurance.
- Adhere appropriatley to the scripts provided
- Demonstrate excellent customer service skills by being polite and courteous resulting in positive outcomes for the business.
- Update the database, ensure accuracy of information, and take required notes of conversations.
- Promote and represent the brand positively to potential and current clients.
- Build client interest in the service being offered.

**About you**
- Experience working in a fast-paced Contact Centre environment (preferably with a predictive dialler) or target based sales environment
- Great telephone skills & customer service orientation
- Intermediate computer skills
- Clear and fluent written and verbal communication skills
- Proven above average interpersonal skills
- Demonstrate sales, negotiation skills and objection handling skills
- Ability to learn detailed instructions quickly
- Experience working in an environment with KPI's
- Demonstrated ability to sell and achieve targets under pressure
- Experience in cold calling and approaching new clients, is desirable not mandatory

**What we offer in return**
- Competitive salary
- Paid Birthday Leave
- Flexible work arrangement
- Yearly flu vaccinations
- Amplifon training, career, and learning development opportunities
- Employee Assistance Program
- Discounts on hearing aids for you and your family & friends
- Discounted private health insurance and other benefits and products
- Opportunity to advance your career on a global scale

As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and backgrounds, including Indigenous Australians, to apply.

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