Customer Relations Officer
13 hours ago
About Attune Hearing
At Attune Hearing, we're a leading provider of hearing healthcare solutions in Australia. We work closely with ENT Specialists, GPs, and other healthcare professionals to deliver comprehensive diagnostic assessments for adults and children.
Our Mission
We're committed to transforming the way people experience hearing healthcare worldwide. With our global network and 19,000 colleagues, we're dedicated to making a difference in people's lives every day.
The Role
As a Customer Relations Officer, you'll be responsible for engaging with new and existing customers through various channels, including inbound and outbound calls and email inquiries. You'll utilize a predictive dialer system to manage call campaigns and successfully book appointments for prospective clients seeking a complimentary hearing check at our clinics across Australia.
Your Key Responsibilities
- You will support your team members in various related tasks as needed, while also working independently to meet individual responsibilities and deadlines.
- Multitasking is essential: you will successfully manage multiple tasks and projects simultaneously, prioritizing responsibilities to meet deadlines efficiently.
- You will meet assigned KPI targets, including but not limited to: appointments booked per hour, appointments attendance rates, quality assurance.
- You will adhere to the scripts provided and demonstrate excellent customer service skills by being polite and courteous, resulting in positive outcomes for the business.
- You will update the database, ensure accuracy of information, and take required notes of conversations.
- You will promote and represent the brand positively to potential and current clients.
- You will build client interest in the services being offered.
About You
- You have experience working in a fast-paced Contact Centre environment (preferably with a predictive dialler) or target-based sales environment.
- You possess great telephone skills & customer service orientation.
- You have intermediate computer skills.
- You have clear and fluent written and verbal communication skills.
- You have proven above-average interpersonal skills.
- You can demonstrate sales, negotiation skills, and objection handling skills.
- You can learn detailed instructions quickly.
- You have experience working in an environment with KPIs.
- You can demonstrate your ability to sell and achieve targets under pressure.
- Cold calling and approaching new clients experience is desirable but not mandatory.
What We Offer
- A competitive salary, estimated at $65,000 - $80,000 per annum, depending on experience.
- Paid Birthday Leave.
- Flexible work arrangement.
- Yearly flu vaccinations.
- Amplifon training, career, and learning development opportunities.
- Employee Assistance Program.
- Discounts on hearing aids for you and your family & friends.
- Discounted private health insurance and other benefits and products.
- An opportunity to advance your career on a global scale.
About Us
As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and backgrounds, including Indigenous Australians, to apply.
-
Customer Relations Officer
3 weeks ago
Brisbane, Queensland, Australia Troocoo Full timeAbout the RoleWe are seeking a skilled Customer Relations Officer to join our team at Troocoo. As the first point of contact for customers, you will be responsible for managing a high volume of inbound calls and providing advice and resolutions to their enquiries and requests.Key ResponsibilitiesManaging a high volume of inbound calls within the contact...
-
Customer Relations Officer
4 weeks ago
Brisbane, Queensland, Australia Amplifon Full timeAbout the RoleThe Customer Relations Officer will engage with customers through various channels, including inbound and outbound calls and email inquiries. They will manage call campaigns to successfully book appointments for prospective clients seeking a complimentary hearing check at Attune Hearing clinics across Australia.This role is essential in driving...
-
Customer Relations Officer
4 weeks ago
Brisbane, Queensland, Australia Amplifon Full timeAbout the RoleThe Customer Relations Officer will engage with both new and existing customers through various channels, including inbound and outbound calls and email inquiries. The primary objective is to successfully book appointments for prospective clients seeking a complimentary hearing check at Attune Hearing clinics across Australia.This role is...
-
Customer Relations Officer
4 weeks ago
Brisbane, Queensland, Australia Amplifon Full timeAbout Attune HearingAttune Hearing is the largest independently accredited national hearing healthcare provider in Australia, renowned for working collaboratively with ENT Specialists, GPs, and other healthcare professionals to provide a full range of diagnostic assessments for adults and children.As part of the Amplifon Group global network, you will be...
-
Customer Relations Officer
4 weeks ago
Brisbane, Queensland, Australia Amplifon Full timeAbout Attune HearingAt Attune Hearing, we're part of the Amplifon Group, a global network of hearing healthcare professionals. Our mission is to transform the way people experience hearing healthcare worldwide.The RoleWe're seeking a Customer Relations Officer to engage with customers through various channels, including inbound and outbound calls and email...
-
Customer Relations Officer
3 weeks ago
Brisbane, Queensland, Australia Amplifon Full timeAbout Attune HearingAt Attune Hearing, we're dedicated to providing exceptional hearing healthcare services across Australia. As part of the Amplifon Group, we're proud to be part of a global network of professionals working together to transform the way hearing healthcare is perceived and experienced worldwide.The RoleWe're seeking a Customer Relations...
-
Customer Relations Officer
2 weeks ago
Brisbane, Queensland, Australia Amplifon Full timeCustomer Relations Officer - Business DevelopmentAt Amplifon, we're looking for a skilled Customer Relations Officer to join our team.The successful candidate will be responsible for engaging with customers through various channels, including inbound and outbound calls and email inquiries.Using a predictive dialer system, the Customer Relations Officer will...
-
Customer Relations Officer
4 weeks ago
Brisbane, Queensland, Australia Amplifon Full timeCustomer Relations Officer Role OverviewAt Amplifon, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Officer. This role is responsible for engaging with both new and existing customers through various channels, including inbound and outbound calls and email inquiries.Key ResponsibilitiesManage call...
-
Customer Relations Officer
2 weeks ago
Brisbane, Queensland, Australia Amplifon Full timeCustomer Relations Officer - Client Engagement SpecialistAt Amplifon, we're seeking a skilled Customer Relations Officer to join our team in Brisbane. As a client engagement specialist, you'll play a pivotal role in driving business growth by securing appointments for prospective clients.Key Responsibilities:Support the team in various tasks, working...
-
Customer Relations Officer
4 weeks ago
Brisbane, Queensland, Australia Amplifon Full timeAbout the RoleThe Customer Relations Officer will be responsible for engaging with customers through various channels, including inbound and outbound calls and email inquiries. The primary objective is to successfully book appointments for prospective clients seeking a complimentary hearing check at Attune Hearing clinics across Australia.Key...
-
Customer Relations Officer
4 days ago
Brisbane, Queensland, Australia Amplifon Full timeExciting Opportunity in Hearing HealthcareWe are seeking a highly motivated and results-driven Customer Relations Officer to join our team at Attune Hearing, an Amplifon brand.About the RoleThe primary objective of this role is to engage with both new and existing customers through various channels, including inbound and outbound calls and email inquiries....
-
Customer Relations Manager
3 weeks ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeThis senior role is centered around overseeing the complaint process and maintaining customer satisfaction within Flight Centre Travel Group.Key Responsibilities:Customer FocusMaintain professional, honest, and personable communications with customersKeep the customer experience front of mindAdvocate for customer retention with stakeholders while confidently...
-
Customer Relations Officer
2 weeks ago
Brisbane, Queensland, Australia Amplifon Full timeAbout the Role:The Customer Relations Officer is a key member of our team, responsible for engaging with both new and existing customers through various channels, including inbound and outbound calls and email inquiries.Utilizing a predictive dialer system, the CRO will manage call campaigns to successfully book appointments for prospective clients seeking a...
-
Customer Relations Manager
4 weeks ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeCustomer Relations ManagerThis role involves managing customer complaints and offering support to internal stakeholders through guidance and mentoring. It oversees the complaint process and assists front-line agents while aiming to retain customers and safeguard Ignite Travel Group's reputation, with a focus on minimising revenue loss.This role is ideal for...
-
Customer Relations Manager
4 weeks ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeThis role is responsible for managing customer complaints and providing support to internal stakeholders through guidance and mentoring. It oversees the complaint process and assists front-line agents while aiming to retain customers and safeguard Flight Centre Travel Group's reputation, with a focus on minimising revenue loss.This role is ideal for a...
-
Customer Relations Officer
1 day ago
Brisbane, Queensland, Australia Amplifon Full timeOverviewAmplifon, a leading global hearing healthcare provider, is seeking an experienced Customer Relations Officer to join its Brisbane team. As a Business Growth Specialist, you will play a crucial role in driving business expansion by securing appointments for prospective clients.About the RoleThis exciting opportunity is ideal for a motivated and...
-
Customer Relations Expert
13 hours ago
Brisbane, Queensland, Australia Retire Australia Full timeAre you a customer-focused professional looking to make a meaningful impact in the retirement sector? We have an exciting opportunity for a Customer Relations Officer to join our Contact Centre team at RetireAustralia.About the RoleWe are seeking a highly skilled and experienced Customer Relations Officer to provide exceptional service to our enquiring...
-
Customer Relations Ambassador
4 days ago
Brisbane, Queensland, Australia Amplifon Full timeAbout the RoleAs a Customer Relations Ambassador, you will play a vital part in engaging with both new and existing customers through various channels, including inbound and outbound calls and email inquiries.You will utilize a predictive dialer system to manage call campaigns successfully booking appointments for prospective clients seeking a complimentary...
-
Customer Relations Manager
4 weeks ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeThis role involves managing customer complaints and offering support to internal stakeholders through guidance and mentoring. It oversees the complaint process and assists front-line agents while aiming to retain customers and safeguard Flight Centre Travel Group's reputation, with a focus on minimising revenue loss.This role is ideal for a seasoned...
-
Customer Relations Manager
5 days ago
Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full timeAbout usBendigo and Adelaide Bank is the bank you can be proud to work at. We have a collective purpose to feed into prosperity, not off it.We were born out of community, for community, and remain the only bank headquartered outside of a capital city.As part of the larger Bendigo and Adelaide Bank Group of over 7,000 employees, we're big enough to offer you...
