Administrative Support Officer

1 month ago

Parkville, Australia University of Melbourne Full time

About the Role


As Administrative Support Officer you play a key part of the team, responding to a broad range of enquiries in accordance with established business practice guidelines and referral protocols. As a member of our Exams & Graduations team, you will actively contribute to a positive and professional work environment that fosters innovation, teamwork, high achievement, continuous improvement and job satisfaction. You will provide high-quality general support and troubleshooting to students attending graduation ceremonies in August and December and students taking exams throughout the year.

As part of this role, you will also be required to liaise with key teams both within Student Services and the wider University to connect students to support services and resolve enquiries at the first point of contact.

Your responsibilities will include:

Providing accurate and consistent information via CRM and email channels taking ownership of enquiries and resolving at first point of contact  Managing enquiry follow-up, working collaboratively in consultation with Student Services staff in other teams Assisting with student-related activities and events including Melbourne Commencement Ceremonies, Examinations and Graduation Ceremonies Identify service improvement suggestions that ensure a student-centred and coordinated approach to service delivery

Who we are looking for
We’re looking for people who can thrive in a changing and fast-paced environment while working in a collegiate manner with other staff, showing initiative and flexibility, with the ability to rise to a challenge within a changing environment. Your strong interpersonal communication skills and excellent written and verbal language skills will be key to success in the role. You will demonstrate the ability to work effectively in a team environment, as well as autonomously and under direction, exercising decision-making abilities. We are looking for team players, who are able to maintain a high level of focus and productivity with a willingness to contribute to a team focused on delivering high-quality student services and events.

You will also have:

An undergraduate qualification and/or equivalent mix of education and relevant professional experience  Demonstrated commitment to providing quality customer service and ability to manage pressure in a fast-paced customer service environment  Knowledge of and ability to effectively utilise systems such as CRM and student systems, coupled with sound knowledge of MS Word, Excel and Outlook  Ability to apply sound judgement, be sensitive to individual circumstances, and maintain a high level of confidentiality  Experience working or studying in a tertiary education environment will be highly regarded 

For further information regarding responsibilities and requirements please refer to the attached PD.

Please note: Visa sponsorship is not available for this position . This role requires current valid work rights for Australia.

Your new team – Student and Scholarly Services- Stop 1
 Stop 1 is the University of Melbourne’s primary student services centre. Our frontline teams provide a range of information, guidance and advice for all coursework students, from general admin and enrolment enquiries, to complex course planning and referrals to specialist services. Services are delivered via online enquiries and in-person at Melbourne Commencement Cermonies, Examinations and Graduation Ceremonies.

What we offer you
 In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
 We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

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