Student Support and Administration Officer

1 week ago

Parkville, Australia ZOI Education Pty Ltd Full time

**Position information**

Student Support and Administration performs general clerical tasks, generally on behalf of others in the organisation to assist in the successful operation of the business.

**Summary of role**

To provide Student support and administration-based support services to ZOI employees, students enrolled in courses with ZOI Education, and third-party providers engaged by ZOI Education. The position requires 5 full days in the weekdays.

**Organisational overview**

ZOI Education is committed to ensuring the quality of services provided across of all of its operations - this includes training and assessment services and processes, student support, customer service and effective management of the business and its staff. This includes ensuring the quality of any services provided on ZOI Educations behalf by third parties. ZOI Education ensures that effective systems, policies, procedures, and resources are in place to ensure the quality delivery of all services.

ZOI Education wants to create a training organisation that places a strong emphasis on continued practical placements. Our trainers will have extensive experience in Early Childhood Education and be passionate and committed about the delivery of our course. The emphasis will be on igniting the passion within our students and ensuring they understand the importance of their role knowing that their practices can and will shape and mould the children of the future. We want our students to be passionate about early childhood understanding that this career path and not just a job.

**Reports to**:
Business Operations Manager

**Liaises with**:
Education Manager, Trainers, Admissions Team, Sales and Marketing, CEO, third party providers (as requested)

**Responsibilities and Duties**:

- At least 1 year experience working in an RTO who has international education market in Australia
- Support and Assist Admin Team to facilitate orientation for new students
- Experience in supporting international and multicultural students, with an understanding of the personal and academic challenges relevant to this student cohort.
- Excellent skills in Microsofts, especially Excel and Word
- Capable and efficient in using CRM system - **Wisenet preferred**:

- Monitor Student Progression, attendance, compliance and successful completion of programs
- Record keeping and provide a high level of administrative support to the student and staff team
- Liaise with trainers and assessors to ensure assessment turnaround benchmarks are consistently delivered and "At risk" students are identified
- Attend Students progress meeting with Training Team
- Implement an intervention strategy as per the intervention policy
- Quarterly students survey and assist with Managers in conducting internal compliance audits
- Understand ESOS Act, National Code and other related industry legislation.

Pay: From $60,000.00 per year

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- No weekends

**Education**:

- Diploma (preferred)

Work Location: In person

Application Deadline: 31/05/2024
Expected Start Date: 03/06/2024

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