Administrative Support Officer

1 week ago


Parkville, Victoria, Australia University of Melbourne Full time
About the Role

As an Administrative Support Officer, you play a crucial role in responding to a variety of enquiries following established guidelines and protocols. Joining our Exams & Graduations team, you'll help create a positive and professional work environment promoting innovation, teamwork, and job satisfaction. Your tasks will include providing general support to students during graduation ceremonies and exams throughout the year.

Key responsibilities:

  • Provide accurate information via CRM and email, taking ownership of enquiries
  • Manage enquiry follow-up and collaborate with other teams
  • Assist with student activities and events
  • Identify service improvement suggestions for better student service
Who We Are Looking For

We're seeking individuals who thrive in fast-paced environments, work well with others, show initiative, and adapt quickly to change. Strong interpersonal and communication skills are essential, along with the ability to work both independently and as part of a team. The ideal candidate will possess an undergraduate qualification, a commitment to quality customer service, and the ability to handle pressure effectively.

  • Undergraduate qualification or equivalent experience
  • Commitment to quality customer service
  • Knowledge of CRM and student systems, familiarity with MS Word, Excel, and Outlook
  • Ability to exercise sound judgement and maintain confidentiality
  • Experience in tertiary education environment preferred

Please note: Visa sponsorship is not available for this position. Valid work rights for Australia are required.

Your New Team - Student and Scholarly Services- Stop 1

Stop 1 is the University of Melbourne's primary student services center, providing information and support to coursework students both online and in person. Join a vibrant community and enjoy benefits like generous leave provisions, health services, and graduate course discounts.

The University of Melbourne

The University is deeply rooted in the community, driven by the mission to benefit society through education and research. Explore more on our website and connect with us on LinkedIn for updates.

Aboriginal and Torres Strait Islander Applicants

We are committed to attracting and supporting Indigenous Australian students and staff through various programs and initiatives. Join us to succeed and thrive at the University of Melbourne.



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