Outbound Customer Service Officer
2 months ago
Become an outbound customer service representative in a financial institution who is focused on delivering exceptional outcomes that exceed their customers expectations
Your new role
This is a very important role in the Collections team where you will be a key internal contact point in order to build relationships with customers, whilst working through collections accounts. This is a full time, 6 month contract with the opportunity to transition to a permanent position if you are the right fit for the role.
Responsibilities include but are not limited to:
- Building and maintaining strong relationships with customers by providing high quality service
- Successfully providing quality resolution of disputed accounts
- Negotiating with clients throughout all stages of collections process in align with company policies
- Managing internal escalations for client and broker queries or complaints
- Ensuring that customer requests are actioned efficiently and effectively
- Communicating clearly and with respect to all customers
Your skills and experience
- Customer service experience various industries - finance, call centre, retail, hospitality, aviation, finance, insurance etc
- You will have the natural ability and desire to help others as well as building trusting relationships
- Strong computer skills
- Strong verbal and written communication skills
- You thrive in busy, fast paced environments
- You have an investigative mindset
- You're empathetic, compassionate & professional
- Ability to work in a team
Your benefits
- Attractive pay rate of $39.20
- Beautiful office in central Adelaide CBD
- Close to public transport OR paid parking
- Comprehensive training provided with ongoing coaching & support to develop your skill set
- A vibrant, energetic workforce with lots of fun initiatives
- More moments to make a difference to customers
Hours:
- 38 hours per week
- Monday to Friday - no weekend work
- 8.30am - 5.00pm with an hour lunch break
Your next step
Does this sound like something you are interested in?
Simply click 'APPLY' and attach a copy of your updated CV to Emily Bridgland. Please note only shortlisted applicants will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
-
Customer Service Support Professional
3 weeks ago
Adelaide, South Australia Randstad Full timeThe Randstad company overview highlights its commitment to providing equal employment opportunities and embracing diversity.As a customer service consultant with Randstad, you can expect a full-time role in Adelaide's CBD, Monday through Friday.Salary: The estimated salary for this position is around $60,000 - $70,000 per annum, depending on experience.Job...
-
Customer Service Officer
6 months ago
Greater Adelaide SA, Australia Department of Employment and Workplace Relations Full timeAPS Level 3 - Adelaide, SA - $69,863 - $72,767 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. The Unique Student Identifier (USI) is a...
-
Customer Service Representative
3 weeks ago
Adelaide, South Australia AWP Australia Pty Ltd Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Allianz Partners in Australia. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through effective management of inbound and outbound telephone calls.
-
Customer Service Advisor
6 months ago
Adelaide, Australia SMAART Recruitment Full timeCompetitive hourly rate $38 + S. Opportunity for permanency & a great salary - A role with variety, contributing to the success of Australian employment - Monday to Friday, WFH on a weekly basis and flexible hours **The opportunity**: As a Customer Service Professional, you'll directly report to a Team Leader, playing a crucial role in this business. Your...
-
Customer Service Representative
2 weeks ago
Adelaide, South Australia Randstad Full timeRandstad is currently seeking a dedicated customer service professional to join their valued client in Adelaide.The role offers full-time hours (Monday to Friday) in a dynamic service centre environment.The successful candidate will be career driven, passionate about the financial services industry and eager to learn new skills.Key Responsibilities:Handle...
-
Customer Service Representative
3 weeks ago
Adelaide, South Australia Randstad Full timeAbout the RoleThis long-term contract opportunity with Randstad will see you working as a Customer Service Officer in a prominent Federal Government Agency.The ideal candidate will possess strong contact centre and/or customer service experience, with excellent written and verbal communication skills. Data entry skills and ability to remain calm and...
-
Customer Service
6 months ago
Greater Adelaide SA, Australia SMAART Recruitment Full timeASO3 $42- $45 per hour + superannuation - CBD Location - Long Term contract with opportunity for perm Do you have call centre or customer service experience? SMAART Recruitment are recruiting multiple Customer Service Officers within a prominent state government department On offer is a long-term contract (6-9 months) with Full-Time hours. This role offers...
-
Customer Service Representative
2 weeks ago
Adelaide, South Australia Randstad Full timeAbout the RoleRandstad is currently seeking a highly motivated and experienced Customer Service Consultant to join our valued client in Adelaide. The role offers full-time hours (Monday to Friday) in a service centre environment.Job DescriptionRespond to all inbound and outbound calls regarding matter statusCoordinate settlement bookingsManage client and...
-
Customer Service Officer
6 months ago
Adelaide, Australia Link Group Full time**Overview Your key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses. **Key Accountabilities and Main Responsibilities** - Delivering an outstanding member experience though excellent customer service on inbound and outbound calls - The provision efficient and effective query resolution by...
-
Customer Service Representative
3 weeks ago
Adelaide, South Australia Programmed Full timePERSOLKELLY, a leading workforce solutions provider in APAC, brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century. Our Federal Government Client is seeking APS 3 Call Centre Officers to manage incoming inquiries and provide exceptional customer service.Job DetailsEstimated Salary: $97,000...
-
Customer Service Officer
3 months ago
Greater Adelaide SA, Australia Northline Full time**Job no**: 494570 **Work type**: Casual **Location**: SA - Adelaide **Categories**: Customer Service - Call Centre Are you looking for growth and development opportunities? Northline have entry level positions in our Norwood Service Centre to join our Call Centre Team! Northline currently have casual positions available, based around a Monday to Friday...
-
Customer Service Representative
2 weeks ago
Adelaide, South Australia Rentokil Initial Full timeRentokil Initial offers a competitive salary, estimated at $60,000 - $80,000 per annum, for an enthusiastic Customer Service Consultant to join our team in Adelaide on a Permanent full-time basis.This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work...
-
Customer Service Representative
4 weeks ago
Adelaide, South Australia Hudson Full timeHudson Australia is currently seeking a highly skilled and enthusiastic Customer Service Representative to join their team in Adelaide. This exciting opportunity is perfect for individuals looking to kickstart their career in a call centre environment.We're on the lookout for proactive team players who are passionate about delivering exceptional customer...
-
Customer Service Advisor
6 months ago
Adelaide, Australia SMAART Recruitment Full timeCompetitive hourly rate $36 + S. Opportunity for permanency & a great salary - A role with variety, contributing to the success of Australian employment - Monday to Friday, WFH on a weekly basis and flexible hours **The opportunity**: As a Customer Service Professional, you'll directly report to a Team Leader, playing a crucial role in this business. Your...
-
Customer Service Officer
6 months ago
Adelaide, Australia mlcoa Full time**Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. We require a communications expert in customer service who is inclusive and collaborative with a ‘can do’...
-
Customer Service Ambassador
2 weeks ago
Adelaide, South Australia ECH INC Full timeAbout ECH INCAt ECH INC, we pride ourselves on delivering exceptional customer service and fostering a positive impact on people's lives. Our team is dedicated to providing high-quality care and support to our clients.We believe that our employees are the driving force behind our success, and we strive to create an environment where everyone has the...
-
Customer Service Specialist
2 weeks ago
Adelaide, South Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full timeAbout Allianz Australia Services Pty Ltd We are a leading insurance and asset management brand, seeking talented individuals to join our team as Customer Service Specialists in Adelaide. At Allianz, we pride ourselves on being open-minded, supportive, and genuinely focused on customer outcomes. We believe in fostering an environment where everyone can...
-
Customer Service and Sales Representative
4 weeks ago
Adelaide, South Australia Rentokil Initial Full timeRentokil Initial is seeking an enthusiastic professional to fill the role of Customer Service and Sales Consultant in our Adelaide office. This permanent full-time position offers a competitive salary, plus a generous bonus/commissions structure to reward individual and team performance.The ideal candidate will possess excellent customer service skills,...
-
Customer Service Officer
3 months ago
Adelaide, Australia Aliaxis Full timeAbout UsVinidex is a member of the Aliaxis group, a global leader in manufacturing and distribution of fluid handling solutions. As Australia's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe and PP pipe systems and solutions for the transportation of fluid, data, and energy. Vinidex has state-based manufacturing...
-
Customer Service Consultant
4 weeks ago
Adelaide, South Australia Randstad Full timeAbout RandstadRandstad is a global leader in the recruitment and HR services industry, with a strong presence in Australia.Job Title: Customer Service Consultant - Financial ServicesWe are currently seeking a highly motivated and experienced Customer Service Consultant to join our team in Adelaide. As a Customer Service Consultant, you will be responsible...