Customer Service Officer

5 months ago

Adelaide, Australia mlcoa Full time

**Company Description**
mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We require a communications expert in customer service who is inclusive and collaborative with a ‘can do’ attitude, possesses excellent attention to detail and is proactive in identifying potential issues and developing potential solutions.

We are seeking an enthusiastic and driven Senior Customer Services Officer with prior experience as claims managers, practice managers or skilled customer service administrators who are keen to work in the medical / insurance field.

Reporting to the South Australia Operations Manager, you will be responsible for preparing files ahead of appointments and supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.
**Job Description** Responsibilities will include but are not limited to**:

- Prepare files well at least a week in advance of appointments ensuring paperwork is in order including correct relevant medical documents and imaging.
- Positively engage with case managers and doctors about upcoming appointments.
- Consult and collaborate with team members on key tasks and priorities.
- Provide reception support as needed.
- Liaise with customers to plan and implement agreed services.
- Scheduling of appointments.
- Maintaining busy inboxes, with queries, appointments and non-appointment services.
- Providing administrative and operational support to consultant practitioners.
- Providing information and advice to customers, or prospective customers.
- Undertaking other tasks assigned to the Customer Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

**Qualifications** To be considered for this role you will have**:

- Demonstrated the ability to provide excellent customer service
- Excellent verbal, written and interpersonal communication skills
- Demonstrated the ability to work independently and within a group environment
- A personal approach which is enthusiastic, friendly and helpful
- Strong prioritisation skills while maintaining a level of flexibility
- Attention to detail is a must
- Computer literacy, with proficiency in Microsoft Office (Word/Excel)

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.
**Additional Information**

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

  • Customer Service Officer

    3 weeks ago

    Adelaide, Australia Synaco Global Recruitment Full time

    Position: Customer Service OfficerLength of Assignment: 3 months (12 weeks) with a possible view to extendDays & Hours: Monday to Friday 8.30AM to 4:30PMPay rate: $34.59/hr + super Location: Wingfield, SAClient: Our client is Australia's leading total waste management solutions provider. They have been in business for over 50 years, delivering solutions...

  • Customer Service Officer

    4 weeks ago

    Adelaide, South Australia Aliaxis Full time

    About UsVinidex Pty Ltd (Australia) is a member of the Aliaxis group, a global leader in manufacturing and distribution of fluid handling solutions. As Australia's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe and PP pipe systems and solutions for the transportation of fluid, data, and energy. Vinidex has...

  • Customer Service Officer

    2 months ago

    Adelaide, Australia Aliaxis Full time

    About UsVinidex is a member of the Aliaxis group, a global leader in manufacturing and distribution of fluid handling solutions. As Australia's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe and PP pipe systems and solutions for the transportation of fluid, data, and energy. Vinidex has state-based manufacturing...

  • Customer Service Officer

    1 month ago

    Adelaide, South Australia SA Health Full time

    About the RoleThe Customer Service Officer is a key position within the Central Adelaide Local Health Network, responsible for providing exceptional customer service to clients, staff, and visitors of the Royal Adelaide Hospital and The Queen Elizabeth Hospital.Key ResponsibilitiesRespond to general frontline and telephone enquiries through the Switchboard,...

  • Customer Service Officer/receptionist

    5 months ago

    Adelaide, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. We are seeking an enthusiastic and driven Client Services Officer/Receptionist who enjoys working in a team...

  • Customer Services Officer

    2 months ago

    Adelaide, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 880345 **Location**: 5000 - ADELAIDE BC **Job status**: Ongoing **Eligibility**: Open to Everyone **Central Adelaide Local Health Network** - **Statewide Clinical Support Services**: - **SA Pathology, Adelaide**: - **Salary ASO-2 $58,709 - $63,154 p.a. (pro rata) + superannuation**: - **Permanent part-time working 15...

  • Customer Service Officer

    5 months ago

    Adelaide Region SA, Australia Hudson Australia Full time

    FT Hours - 9am -5pm (flexible rostered hours) - Immediate start - this week is ideal - Adelaide NORTH- onsite parking available - Join a growing team, role to support hiring process - WWCC and POLICE CHECKS required - 2 roles available - $32 PH + Super **Job Description: Customer Service Officer** **Position**: Customer Service Officer **Location**:...

  • Customer Services Officer

    2 months ago

    Adelaide, Australia SA Health Full time

    **Job no**: 880345 **Work type**: Part time **Location**: Adelaide CBD **Categories**: Administration and Clerical **Central Adelaide Local Health Network** - **Statewide Clinical Support Services**: - **SA Pathology, Adelaide**: - **Salary ASO-2 $58,709 - $63,154 p.a. (pro rata) + superannuation**: - **Permanent part-time working 15 hours per...

  • Customer Service Officer

    5 months ago

    Greater Adelaide SA, Australia Entree Recruitment Full time

    **Full-time 12-month contract | Located in the Adelaide CBD | $70,000 + super** - ** Provide exceptional customer service and build relationships** - ** Fast-paced, supportive working environment** **About the Company** As a significant employer in South Australia, our client is a diverse member-based association that positively impacts the lives of its...

  • Customer Service Officer

    6 months ago

    Greater Adelaide SA, Australia HAYS Full time

    Put your excellent customer service skills to use and join a supportive team within the logistics industry! **Your new company** This is an exciting opportunity for a customer-centric and results-driven officer to join the Transport and Logistics industry! **Your new role** As the Customer Service Officer, it will be your role to service clients with...

  • Retail Customer Service Officer

    1 month ago

    Adelaide, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 month ago

    Adelaide, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    6 months ago

    Adelaide, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    5 months ago

    Adelaide Region SA, Australia HAYS Full time

    Seeking an exceptional Customer Service officer to join an excellent team. **Your new company** This company is a statutory authority responsible for providing support services, and administering long service leave entitlements, to South Australia's construction industry. **Your new role** Reporting to the Manager, this role will provide efficient and...

  • Customer Service Officer

    6 months ago

    Adelaide Region SA, Australia Hudson Australia Full time

    Join our client for a **thrilling** adventure where no two days are the same. As a Customer Operations Officer, you'll become an integral part of their team, contributing to their continuous expansion and innovation. **Job Title**: Customer Operations Officer **Duration**: 3 months (potential extension) **Location**: Gillman, SA **Start Date**:...

  • Customer Service Officer

    6 months ago

    Greater Adelaide SA, Australia HAYS Full time

    Join a state government department to provide exceptional customer service **Your new company** This State Government Department are responsible for an essential service relating to housing within South Australia. They are seeking multiple customer service officers to join them until the end of the financial year to assist in managing customer phone...

  • Customer Service Officer

    5 months ago

    Adelaide Region SA, Australia BGIS Full time

    **BGIS **is experiencing strong company growth and requires a **Customer Service Officer **to join our existing team. **The Role** The responsibilities of the **Customer Service Officer **include: - Answer incoming calls from clients; - Answer inquiries; - Lodging work requests using the nominated CMMS; - Handle complaints; - Data entry - Interpret and...

  • Customers Service Officer

    5 months ago

    North Adelaide, Australia Entree Recruitment Full time

    **Full-time five-month temporary role in North Adelaide | Competitive salary** - ** Support a range of operational & banking process functions | Off-street park** - ** Join a stable & supportive team that values career progression** **About the Company** Our client is a not-for-profit Australian success story established in 1921. Working within the banking...

  • Customer Service Officer

    2 months ago

    Greater Adelaide SA, Australia Vinidex Pty Ltd (Australia) Full time

    About Us Vinidex is a member of the Aliaxis group, a global leader in manufacturing and distribution of fluid handling solutions. As Australia's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe and PP pipe systems and solutions for the transportation of fluid, data, and energy. Vinidex has state-based manufacturing...

  • Retail Customer Service Officer

    4 weeks ago

    Adelaide, Australia Australia Post Full time

    Help us deliver like never before  Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our...