Customer Service Consultant
3 days ago
Randstad is a global leader in the recruitment and HR services industry, with a strong presence in Australia.
Job Title: Customer Service Consultant - Financial ServicesWe are currently seeking a highly motivated and experienced Customer Service Consultant to join our team in Adelaide. As a Customer Service Consultant, you will be responsible for providing exceptional customer service to clients in the financial services industry.
Key Responsibilities:- Handle all inbound and outbound calls related to client queries and issues
- Manage client expectations and provide timely resolutions to their concerns
- Work collaboratively with internal stakeholders to achieve sales targets and improve customer satisfaction
- Develop and maintain strong relationships with clients to drive loyalty and retention
- Minimum 1 year of experience in a customer-facing role, preferably in the financial services industry
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
- Ability to work independently and as part of a team, with a strong focus on delivering results
- A competitive salary range of AU$60,000 - AU$80,000 per annum, depending on experience
- Ongoing training and development opportunities to enhance your skills and career prospects
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration
- The opportunity to work with a leading recruitment agency in Australia, with a strong reputation for excellence and innovation
If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your relevant skills and experience.
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