Customer Service Supervisor

6 months ago

Melbourne, Australia INEOS Full time

Responsibilities

include (but are not limited to): Perform in line with agreed Central and ANZ Service Level Agreements To reflect the brand and represent the organisation in the quality and content of all communications with customers Proactive in seeking resolutions for both customer enquiries and as a liaison between the UK contact center team and internal departments Organised approach to managing simultaneous requests from internal and our UK contact center teams Proactive customer case management with network partners, assisting in the resolution of customer enquiries and complaints, ensuring all enquiries are completed within Service Level Agreement

What we are looking for:

Proven experience in a similar customer experience role Experience of B2C customer service through multiple channels, i.e., online, over the phone, email, and face to face Has worked with or in contact centers, including the ability to demonstrate operational understanding Automotive industry experience or personal passion (specifically 4x4 – preferred) Knowledge of vehicle dealership aftersales and sales operations Experience and understanding of CRM platforms

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation

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