Customer Service Supervisor

6 months ago


Melbourne, Australia Enterprise Rent-a-Car Full time

_Enterprise Rent-A-Car is seeking a Customer Service Supervisor_ _to join our _**Melbourne Airport Team**_. The position will be part of a rotating roster and _work _during weekends. Car rental experience is not required; any applicant with a customer service or retail sales background should apply_

**ABOUT THE ROLE**

As **Customer Service Supervisor** you will contribute to leading the customer service and sales of your location. You will manage the activities of the Rental Services Officers in your team and assist the Branch Manager and Assistant Branch Managers. You will take pride in contributing to your branch and promote warm and welcoming customer service. Your responsibilities include:

- Supervise the activities of the customer service team
- Demonstrate best practices, motivate and develop team members to succeed
- Assist to ensure targets are met and exceeded
- Customer service at the car rental counter
- Cross-sell products and services
- Check rental contract completion by rental staff and provide feedback

**ABOUT YOU**
- Leadership qualities
- Delegation and influence
- Strong business communication - written and verbal
- Outstanding customer service
- Ability to identify customer needs and make sales
- Developed time management and organisational skills

**Employee Benefits**
- Hourly Pay plus overtime and shift loadings
- Earned wage access - on-demand access to wages before payday
- Ongoing training and development - utilise our global network’s wealth of knowledge
- **Incentive scheme** for sales achievements & excellent customer service results
- Employee and “family & friends” **discounts on car **rentals **globally**:

- Access to **hundreds** **of discounts** and offers on health insurance, gym memberships, home loans, movie tickets and much more
- Various avenues of assistance are available to help you achieve your **career goals** via external training programs and professional development courses
- You must have a valid_ _**Drivers Licence**_._
- With a culture of promoting from within, at Enterprise Rent-A-Car your success will be recognised by excellent career progression opportunities within a growing business. In addition to your remuneration, you will be rewarded _with _a dedicated learning and development program and numerous employee benefits_

Pay: From $27.74 per hour

**Benefits**:

- Employee discount
- Referral program
- Travel reimbursement

Schedule:

- Rotating roster
- Weekend availability

Supplemental pay types:

- Commission
- Overtime pay
- Penalty rates

Licence/Certification:

- Drivers Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person



  • Melbourne, Victoria, Australia INEOS Automotive Full time

    Customer Service Supervisor RoleINEOS Automotive is seeking a skilled Customer Service Supervisor to join our team in Australia and New Zealand. As an extension of our UK-based contact center team, you will be responsible for ensuring our customers receive a consistent, industry-leading support experience.Key Responsibilities:Manage customer enquiries and...


  • Melbourne, Australia INEOS Automotive Full time

    **Customer Service Supervisor** INEOS Automotive - Grenadier - Built On Purpose Story so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first...


  • Melbourne, Australia HERTZ Full time

    _Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...


  • Melbourne, Australia SkyBus Full time

    Join Us as a Supervisor - Customer Service Ambassadors! **Join Our Team as a Supervisor - Customer Service Ambassadors!** **Location**: Melbourne - Tullamarine **Type**: Full-Time **Role Purpose**: Are you a dynamic leader with a passion for customer service? We’re seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily...


  • Melbourne, Australia INEOS Automotive Full time

    Customer Service SupervisorINEOS Automotive – Grenadier – Built On PurposeStory so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle,...

  • Work Order Coordinator

    5 months ago


    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company. Nature of position: Casual / Full-time hours...


  • Melbourne, Australia NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Purpose/Summary: To effectively manage clients within an ATM services...


  • Melbourne, Australia Azelis Full time

    Advance Your Career with Us - Maternity Leave Cover Until Nov 2025 - Melbourne We are excited to announce an opportunity for the role of Customer Service and Supply Chain (CS&SC) Supervisor to lead our teams based in Melbourne and Sydney. This position is perfect for someone who is passionate about providing CS&SC excellence and is looking to further their...


  • Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Full Time - Fixed Term Organisation: Department of Transport and Planning **Salary**: $92,332 - $104,762 Occupation: Customer Service/Call Centre Reference: 3835 **About the Role** **This is a 2 year Fixed Term Opportunity until April 2026** This role provides world-leading, face-to-face customer service at DTP Hubs...


  • Melbourne, Victoria, Australia Citywide Service Solutions Full time

    Role OverviewCitywide Service Solutions is recruiting for a skilled Landscaping Supervisor to lead our team in maintaining Melbourne's iconic parks and gardens.


  • Melbourne, Victoria, Australia INEOS Full time

    At INEOS, we are seeking a highly skilled and experienced Customer Service Supervisor to join our team. This is a fantastic opportunity for a customer-focused professional to take on a challenging role in the automotive industry.About the RoleWe are looking for someone with proven experience in customer service, who can provide exceptional support to our...


  • Port Melbourne, Australia Service Stream Full time

    Primary Location VIC - Port Melbourne - Turner Street - Job Description Summary An exciting opportunity has arisen for an Underground Projects Supervisor to join Service Stream in our Port Melbourne office. - About the Role Service Stream’s Power division are currently seeking an Underground Projects Supervisor to join our growing company. You will be...

  • Services Supervisor

    3 weeks ago


    Melbourne, Victoria, Australia Scentre Group Full time

    About the RoleWe are seeking a highly skilled and experienced Services Supervisor to lead and mentor our team, overseeing both Valet and Suite services at Westfield Doncaster.This is a permanent, full-time role with a Monday to Friday roster, plus a commitment to working one weekend per month.


  • Melbourne, Victoria, Australia Auto Parts Group Full time

    About the Customer Dispatch Supervisor RoleAt Auto Parts Group, we're seeking a highly organized and efficient Customer Dispatch Supervisor to join our team in Clayton, VIC.Responsibilities:Organize and plan deliveries according to customer requirements.Ensure all stock requirements are picked for deliveries and equipment in the warehouse is maintained at a...

  • Service Supervisor

    5 months ago


    Melbourne, Australia Giide Full time

    Attractive Hourly rate + paid overtime - Full use company vehicle - Mentorship and career growth We are seeking a qualified and experienced tradesman experienced in heavy equipment service and maintenance including hydraulics and auto electrical to take on the role of Service Supervisor. You will join a leading Australian OEM within their aftermarket...

  • Customer Service Lead

    4 weeks ago


    Melbourne, Victoria, Australia INEOS Automotive Full time

    Customer Service Supervisor Role OverviewAt INEOS Automotive, we are looking for a skilled Customer Service Supervisor to join our team in Australia and New Zealand. The ideal candidate will have experience in customer-facing roles, with a strong understanding of service level agreements and customer support.Key Responsibilities:Manage customer inquiries and...


  • Melbourne, Australia INEOS Full time

    Responsibilities include (but are not limited to): Perform in line with agreed Central and ANZ Service Level Agreements To reflect the brand and represent the organisation in the quality and content of all communications with customers Proactive in seeking resolutions for both customer enquiries and as a liaison between the UK contact center team...


  • Melbourne, Australia Service Stream Full time

    Primary Location VIC - Melbourne - 655 Collins St - Job Description Summary Platform to excel your career in Payroll in an ASX-listed company. - About the Role We are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Key ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    We are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...