Customer Service Supervisor

5 months ago

Melbourne, Australia HERTZ Full time

_Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals._
- To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Service Supervisor to join our exceptional team and grow your career_
- **What are the Perks?**_
- _**Profit Sharing Program **_
- _**Generous discounts on our brands**_
- _**Employee Car Sales Program **_
- _**Car Leasing Program**_
- _**On-site Airport Parking**_
- _**Additional days leave per annum **_
- _**A focus on sustainability**_
- _**Targeted charity partnerships**_
- _**Key focus on wellbeing and safety**_
- _**WGEA Certified workplace**_

**About the Role?**

As a _Customer Service Supervisor, _you will be responsible for leading and coaching the frontline team at our Melbourne store to deliver customer service excellence and to achieve revenue growth through sales options. In this role you will;
- Hold daily briefings with your team to communicate strategies, actions, and business performance
- Personally manage key customer relationships and support team in dealing with customer issues
- Continuously analyse customer satisfaction scores and take corrective actions
- Plan & schedule staffing levels in line with business volume and targets
- Continuously train and coach all employees

**About You?**

To be successful in this position, our newest team member will have the following:

- Previous supervisory/management experience in a customer service orientated environment
- Skilled ability to lead, grow and maintain a cohesive and high performing team
- Planning, organization & time management skills
- Expert customer service and sales skills
- Experience working in a fast paced and challenging environment
- A full and current AU driver’s licence with the ability to drive automatic vehicles

**About the Offer?**

In return for your hard work and dedication, you will be rewarded with:

- **A competitive annual salary package**
- **Opportunities for career growth and development**
- **A supportive team environment**
- **Employee Benefits and a motivating company culture**
- **Fully maintained company vehicle and tolls provided**

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Pay: $21.38 - $27.35 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Penalty rates
- Performance bonus

Work Location: In person

  • Customer Service Supervisor

    1 month ago

    Melbourne, Victoria, Australia INEOS Automotive Full time

    Customer Service Supervisor RoleINEOS Automotive is seeking a skilled Customer Service Supervisor to join our team in Australia and New Zealand. As an extension of our UK-based contact center team, you will be responsible for ensuring our customers receive a consistent, industry-leading support experience.Key Responsibilities:Manage customer enquiries and...

  • Customer Service Supervisor

    6 months ago

    Melbourne, Australia INEOS Automotive Full time

    **Customer Service Supervisor** INEOS Automotive - Grenadier - Built On Purpose Story so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first...

  • Supervisor- Customer Service Ambassadors

    1 month ago

    Melbourne, Australia SkyBus Full time

    Join Us as a Supervisor - Customer Service Ambassadors! **Join Our Team as a Supervisor - Customer Service Ambassadors!** **Location**: Melbourne - Tullamarine **Type**: Full-Time **Role Purpose**: Are you a dynamic leader with a passion for customer service? We’re seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily...

  • Customer Service Supervisor

    6 months ago

    Melbourne, Australia INEOS Automotive Full time

    Customer Service SupervisorINEOS Automotive – Grenadier – Built On PurposeStory so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle,...

  • Customer Service Supervisor

    6 months ago

    Melbourne, Australia Enterprise Rent-a-Car Full time

    _Enterprise Rent-A-Car is seeking a Customer Service Supervisor_ _to join our _**Melbourne Airport Team**_. The position will be part of a rotating roster and _work _during weekends. Car rental experience is not required; any applicant with a customer service or retail sales background should apply!_ **ABOUT THE ROLE** As **Customer Service Supervisor**...

  • Work Order Coordinator

    5 months ago

    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company. Nature of position: Casual / Full-time hours...

  • Customer Services Supervisor

    5 months ago

    Melbourne, Australia NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Purpose/Summary: To effectively manage clients within an ATM services...

  • Customer Service and Supply Chain Supervisor

    2 months ago

    Melbourne, Australia Azelis Full time

    Advance Your Career with Us - Maternity Leave Cover Until Nov 2025 - Melbourne We are excited to announce an opportunity for the role of Customer Service and Supply Chain (CS&SC) Supervisor to lead our teams based in Melbourne and Sydney. This position is perfect for someone who is passionate about providing CS&SC excellence and is looking to further their...

  • Customer Service Supervisor Hubs

    5 months ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Full Time - Fixed Term Organisation: Department of Transport and Planning **Salary**: $92,332 - $104,762 Occupation: Customer Service/Call Centre Reference: 3835 **About the Role** **This is a 2 year Fixed Term Opportunity until April 2026** This role provides world-leading, face-to-face customer service at DTP Hubs...

  • Landscaping Supervisor

    5 days ago

    Melbourne, Victoria, Australia Citywide Service Solutions Full time

    Role OverviewCitywide Service Solutions is recruiting for a skilled Landscaping Supervisor to lead our team in maintaining Melbourne's iconic parks and gardens.

  • Customer Service Supervisor

    2 weeks ago

    Melbourne, Victoria, Australia INEOS Full time

    At INEOS, we are seeking a highly skilled and experienced Customer Service Supervisor to join our team. This is a fantastic opportunity for a customer-focused professional to take on a challenging role in the automotive industry.About the RoleWe are looking for someone with proven experience in customer service, who can provide exceptional support to our...

  • Underground Projects Supervisor

    3 months ago

    Port Melbourne, Australia Service Stream Full time

    Primary Location VIC - Port Melbourne - Turner Street - Job Description Summary An exciting opportunity has arisen for an Underground Projects Supervisor to join Service Stream in our Port Melbourne office. - About the Role Service Stream’s Power division are currently seeking an Underground Projects Supervisor to join our growing company. You will be...

  • Services Supervisor

    3 weeks ago

    Melbourne, Victoria, Australia Scentre Group Full time

    About the RoleWe are seeking a highly skilled and experienced Services Supervisor to lead and mentor our team, overseeing both Valet and Suite services at Westfield Doncaster.This is a permanent, full-time role with a Monday to Friday roster, plus a commitment to working one weekend per month.

  • Customer Dispatch Supervisor Role

    3 weeks ago

    Melbourne, Victoria, Australia Auto Parts Group Full time

    About the Customer Dispatch Supervisor RoleAt Auto Parts Group, we're seeking a highly organized and efficient Customer Dispatch Supervisor to join our team in Clayton, VIC.Responsibilities:Organize and plan deliveries according to customer requirements.Ensure all stock requirements are picked for deliveries and equipment in the warehouse is maintained at a...

  • Service Supervisor

    5 months ago

    Melbourne, Australia Giide Full time

    Attractive Hourly rate + paid overtime - Full use company vehicle - Mentorship and career growth We are seeking a qualified and experienced tradesman experienced in heavy equipment service and maintenance including hydraulics and auto electrical to take on the role of Service Supervisor. You will join a leading Australian OEM within their aftermarket...

  • Customer Service Lead

    4 weeks ago

    Melbourne, Victoria, Australia INEOS Automotive Full time

    Customer Service Supervisor Role OverviewAt INEOS Automotive, we are looking for a skilled Customer Service Supervisor to join our team in Australia and New Zealand. The ideal candidate will have experience in customer-facing roles, with a strong understanding of service level agreements and customer support.Key Responsibilities:Manage customer inquiries and...

  • Customer Service Supervisor

    6 months ago

    Melbourne, Australia INEOS Full time

    Responsibilities include (but are not limited to): Perform in line with agreed Central and ANZ Service Level Agreements To reflect the brand and represent the organisation in the quality and content of all communications with customers Proactive in seeking resolutions for both customer enquiries and as a liaison between the UK contact center team...

  • Payroll and Customer Service Administrator

    1 month ago

    Melbourne, Australia Service Stream Full time

    Primary Location VIC - Melbourne - 655 Collins St - Job Description Summary Platform to excel your career in Payroll in an ASX-listed company. - About the Role We are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment...

  • Customer Relations Representative

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Key ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...

  • Customer Engagement Professional

    1 week ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    We are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...