Customer Service Supervisor

5 months ago

Melbourne, Australia HERTZ Full time

_Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals._
- To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Service Supervisor to join our exceptional team and grow your career_
- **What are the Perks?**_
- _**Profit Sharing Program **_
- _**Generous discounts on our brands**_
- _**Employee Car Sales Program **_
- _**Car Leasing Program**_
- _**On-site Airport Parking**_
- _**Additional days leave per annum **_
- _**A focus on sustainability**_
- _**Targeted charity partnerships**_
- _**Key focus on wellbeing and safety**_
- _**WGEA Certified workplace**_

**About the Role?**

As a _Customer Service Supervisor, _you will be responsible for leading and coaching the frontline team at our Melbourne store to deliver customer service excellence and to achieve revenue growth through sales options. In this role you will;
- Hold daily briefings with your team to communicate strategies, actions, and business performance
- Personally manage key customer relationships and support team in dealing with customer issues
- Continuously analyse customer satisfaction scores and take corrective actions
- Plan & schedule staffing levels in line with business volume and targets
- Continuously train and coach all employees

**About You?**

To be successful in this position, our newest team member will have the following:

- Previous supervisory/management experience in a customer service orientated environment
- Skilled ability to lead, grow and maintain a cohesive and high performing team
- Planning, organization & time management skills
- Expert customer service and sales skills
- Experience working in a fast paced and challenging environment
- A full and current AU driver’s licence with the ability to drive automatic vehicles

**About the Offer?**

In return for your hard work and dedication, you will be rewarded with:

- **A competitive annual salary package**
- **Opportunities for career growth and development**
- **A supportive team environment**
- **Employee Benefits and a motivating company culture**
- **Fully maintained company vehicle and tolls provided**

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Pay: $21.38 - $27.35 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Penalty rates
- Performance bonus

Work Location: In person

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