Supervisor- Customer Service Ambassadors

1 month ago

Melbourne, Australia SkyBus Full time

Join Us as a Supervisor - Customer Service Ambassadors

**Join Our Team as a Supervisor - Customer Service Ambassadors**

**Location**: Melbourne
- Tullamarine

**Type**: Full-Time

**Role Purpose**: Are you a dynamic leader with a passion for customer service? We’re seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily operations and promote the SkyBus service as the preferred transport option over taxis and Ubers.

**Key Responsibilities**:

- Manage day-to-day operations of the CSA team, ensuring quick support and transportation information for customers.
- Allocate resources and manage headcount to meet business operations and contractual performance measures.
- Collaborate with the health and wellbeing team to address long-term absences and support return-to-work processes.
- Assist in the recruitment and selection of new CSA team members.
- Drive customer service excellence while actively promoting ticket sales and the benefits of using SkyBus.
- Engage with staff to create a motivated workforce, implementing initiatives to enhance morale and performance.
- Investigate incidents and collaborate with the customer feedback team to resolve complaints and prevent reoccurrence.
- Ensure compliance with safety and quality standards, reporting and investigating any issues in CSA operations.
- Foster relationships with stakeholders, including Melbourne Airport and regulatory authorities, to enhance service offerings.
- Perform any other duties as assigned.

**Who You Are**:

- Proven experience in leadership within large teams, with excellent communication and decision-making skills.
- Knowledge of operational systems and logistics functions.
- Self-motivated with a positive approach to adapting to change.
- Highly organised, capable of prioritising tasks in a dynamic environment.
- Experienced in managing investigations and performance management processes.
- Strong computer skills, including proficiency in Microsoft Office and internal systems.

**Why Join Us?** Become a key player in promoting the SkyBus service and enhancing customer experiences If you’re ready to lead a team and make a difference, we want to hear from you

We would love to hear from you.

Please submit your Resume and a Cover letter

Kinetic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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