Customer Service Lead

7 days ago

Melbourne, Victoria, Australia INEOS Automotive Full time

Customer Service Supervisor Role Overview

At INEOS Automotive, we are looking for a skilled Customer Service Supervisor to join our team in Australia and New Zealand. The ideal candidate will have experience in customer-facing roles, with a strong understanding of service level agreements and customer support.

Key Responsibilities:

  • Manage customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with the UK-based contact center team to ensure seamless service delivery.
  • Develop and maintain relationships with internal departments and external partners to drive customer satisfaction.
  • Work proactively to identify and resolve customer complaints, ensuring all issues are resolved within service level agreements.
  • Provide support to the outsourced contact center team and escalate issues as needed.

Requirements:

  • Proven experience in customer-facing roles, with a strong understanding of service level agreements and customer support.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Experience working with CRM platforms and a strong understanding of customer relationship management.
  • Knowledge of the automotive industry, with a focus on customer experience and service delivery.
  • Ability to work in a fast-paced environment, with a strong attention to detail and a commitment to delivering high-quality results.

About INEOS Automotive:

INEOS Automotive is a leading manufacturer of high-quality vehicles, with a strong focus on innovation and customer satisfaction. We are committed to delivering exceptional service and support to our customers, and we are looking for talented individuals to join our team.

We welcome applications from motivated and experienced professionals who are passionate about delivering exceptional customer experiences. If you are looking for a challenging and rewarding role, please apply today.

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