Customer Services Supervisor
3 days ago
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Purpose/Summary:
To effectively manage clients within an ATM services company, facilitating their requests for change and requirements and strengthening the client relationship through the delivery of great service. You will be a champion for client SLA’s, customer loyalty and reducing client attrition. You will work alongside team’s covering the following work streams, Service Delivery, CIT Cash management, Operations, Operational Analytics and Technical Helpdesk support.
You will work closely with the various teams to provide a consistently high level of service delivery across all areas of business interaction.
Summary of Duties and Responsibilities:
- Effectively manage your regional portfolio on a day-to-basis, supporting clients to achieve better outcomes
- Attend service review meetings, covering performance, service improvement, quality and processes where required
- Be accountable for the quality of service and performance; ensuring future demand from growth and projects are understood and factored into capacity plans.
- Ensure the effective and efficient management of all aspects of service delivery, which will improve outcomes for your customers
- Build and maintain positive client relationships both internally and externally.
- Required to have detailed knowledge of SLA’s provided to each client.
- Work closely and collaborate with all departments of the Company to ensure consistency across all departments and the services offered to clients.
- Coordinate and participate in monitoring, reviewing and auditing processes related to service delivery.
- Work to transform internal and external feedback into solutions that can be implemented to improve overall service delivery time frames.
- Develop reporting for your VIP clients in your reginal portfolio to monitor transaction volumes and service delivery outcomes
- Ensure quality of practice meets contractual requirements, legal obligations and organisational policies and procedures.
- Identify areas for improvement and work collaboratively with other departments to implement and monitor success.
Success criteria and performance measures:
- People: Makes NCR a Great Place to Work and Grow
- Customer: Makes Customers Raving Fans
- Results: Owns the results and makes it happen
- Teamwork: Ensures we win as one team
- Secure: Builds trust and protects our customers
- Innovation: Builds for the future
- Service Delivery Supervisor Specific:
- Process efficiency and effectiveness
- Increase Client Satisfaction, improve SLA’s and customer retention rates.
- Manage operational budget activities for services within area of responsibility.
- Increase strength of working relationships to facilitate the accomplishment of team tasks.
Minimum Knowledge, Skills, and Abilities Required:
**Qualifications**:
- Diploma and/or Bachelor’s degree in Business/Commerce is preferred but not essential.
Experience
- 1 -2 years previous experience in Client Service or Service Delivery preferred.
- Proven knowledge and experience relevant to the position, and a commitment to continuously updating this knowledge.
- Proven expertise in planning and delivering services to clients.
**Skills**:
- Excellent leadership and people management skills
- Excellent customer facing/customer service skills.
- Providing excellent service to others as the primary focus of one’s actions, achieved through developing and sustaining productive relationships and evidence informed practice.
- A high focus on delivering positive customer experience.
- Skills at problem solving, decision making and negotiating.
- High level attention to detail and accuracy
- Proficiency in meeting deadlines and service level agreements
- An exemplary ability to learn new systems and products at a fast pace.
- Flexible with ability to adapt.
- Change advocate.
- Effective interpersonal skills with the ability to influence positive outcomes.
- Proactive and solution focused approach
- Challenge the status quo and reinvent to achieve outstanding outcomes.
- High level proficiency in Microsoft Office Suite - PowerPoint, Word, Excel and MS Project management software
- Strong multi-tasking and organisational skills
- Effective communication skills including verbal, written and presentation skills.
- Strong stakeholder and vendor management
Abilities
- Innovative in nature, anticipates the future and designs a set of strategies that effectively combat change and result in profitability in the long term.
- Drives to make things happen, is action orientated with the ability to get projects and activities “off the ground”.
- Understands and makes best use of the available resources including personnel, systems, policies,
-
Customer Service Supervisor
2 weeks ago
Melbourne, Victoria, Australia Country Road Full timeWe seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individuals Apply now Job no: Work type: Full-Time Location: Melbourne - CBD & Inner Categories: Customer Service The Customer Service Supervisor is...
-
Customer Service Supervisor
4 weeks ago
Melbourne, Australia INEOS Automotive Full time**Customer Service Supervisor** INEOS Automotive - Grenadier - Built On Purpose Story so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first...
-
Customer Service Supervisor
4 weeks ago
Melbourne, Australia INEOS Automotive Full time**Customer Service Supervisor** INEOS Automotive - Grenadier - Built On Purpose Story so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first...
-
Customer Service Supervisor
7 days ago
Melbourne, Australia HERTZ Full time_Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other...
-
Customer Service Supervisor
2 weeks ago
Melbourne, Victoria, Australia INEOS Automotive Full timeCustomer Service SupervisorINEOS Automotive – Grenadier – Built On PurposeStory so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we've hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle,...
-
Customer Service Supervisor
2 weeks ago
Melbourne, Victoria, Australia INEOS Automotive Full timeCustomer Service SupervisorINEOS Automotive – Grenadier – Built On PurposeStory so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we've hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle,...
-
Customer Service Supervisor
4 weeks ago
Melbourne, Australia INEOS Automotive Full timeCustomer Service SupervisorINEOS Automotive – Grenadier – Built On PurposeStory so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle,...
-
Customer Service Supervisor
4 weeks ago
Melbourne, Australia INEOS Automotive Full timeCustomer Service SupervisorINEOS Automotive – Grenadier – Built On PurposeStory so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle,...
-
Customer Service Supervisor
2 weeks ago
Melbourne, Victoria, Australia INEOS Automotive Full timeCustomer Service SupervisorINEOS Automotive - Grenadier - Built On PurposeStory so farSince Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we've hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the...
-
Customer Service Supervisor
4 weeks ago
Melbourne, Australia Enterprise Rent-a-Car Full time_Enterprise Rent-A-Car is seeking a Customer Service Supervisor_ _to join our _**Melbourne Airport Team**_. The position will be part of a rotating roster and _work _during weekends. Car rental experience is not required; any applicant with a customer service or retail sales background should apply!_ **ABOUT THE ROLE** As **Customer Service Supervisor**...
-
Customer Service Supervisor
2 weeks ago
Melbourne, Victoria, Australia Pace Appointments Full timeOur client is recognised as a trusted and well reputable organisation in their niche. Having been established in the 1940s, they have not only proven their product is recession proof. They also are leaders in their field, adopting sustainable practices and providing a strong work culture across the globe (being known for their strong tenure). To their...
-
Customer Service Supervisor/manager
3 weeks ago
Melbourne, Australia Sirius People Full time**Permanent full-time opportunity** ***Blacktown / Greystanes area** ***: - **$95,000 - $110,0000 + Super** *** Our Client is a leading Australian healthcare services provider, offering a wide range of products and services to pharmacies, hospitals, and healthcare professionals across the country. **Reporting to the National Customer Service Manager,...
-
Customer Services Supervisor
2 weeks ago
Melbourne, Victoria, Australia NCR Atleos Full timeAbout NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Job Purpose/Summary:To effectively manage clients within an ATM services company,...
-
Service Supervisor
3 weeks ago
Melbourne, Australia Competitive Pest Services Full timeForget any pre-conceived ideas you may have about this industry - we are a fun and driven team, committed to implementing the highest standard of customer service principles in an industry where they are usually lacking. Competitive Pest Services is a multi-award-winning and industry-leading pest control company with a national network and local...
-
Customer Service Reps
7 days ago
West Melbourne, Victoria, Australia Customer Management Solutions Full timeFLEXIBLE HOURS - IMMEDIATE START - GET PAID TO TALK TO PEOPLEWe are a dynamic customer service solutions brand that has an amazing client base.If you're looking for work now - we have tons of opportunitiesAbout the job...> Monday to Sunday 37.5 hours per week; we are a 24/7 365 contact centre - flexibility for you and for us> Immediate start; we have ongoing...
-
Customer Service Supervisor Hubs
1 week ago
Melbourne, Australia Department of Transport and Planning Full timeLocation: Melbourne | CBD Job type: Full Time - Fixed Term Organisation: Department of Transport and Planning **Salary**: $92,332 - $104,762 Occupation: Customer Service/Call Centre Reference: 3835 **About the Role** **This is a 2 year Fixed Term Opportunity until April 2026** This role provides world-leading, face-to-face customer service at DTP Hubs...
-
Customer Service Supervisor Luxury Tapware
2 weeks ago
Melbourne, Victoria, Australia Bespoke Career Management Full timeSector:Architectural and Interior products- Job Ref:60686About this role:Key Responsibilities Implement departmental KPI's to drive improved customer experience Implement systems and processes that drive employee engagement Ensure team members are adequately trained and resourced to resolve customer enquiries at first contact Conduct monthly employee 1:1...
-
Customer Service
2 weeks ago
Melbourne, Victoria, Australia Pace Appointments Full timeOur client is a highly successful and well-known international freight forwarder with company owned offices located across the globe. Specialising in the movement of Air and Ocean freight, their experienced and professional staff are well placed to meet the needs of their global client base.An exciting opportunity now exists for an experienced Customer...
-
Customer Service
2 weeks ago
Melbourne, Victoria, Australia Pace Appointments Full timeIntegral Role within a Supportive, Client Focused Team Tullamarine location 8:30am 5pm Monday to Friday Make this Role Your OwnOur client is a highly successful and well-known international freight forwarder with company owned offices located across the globe. Specialising in the movement of Air and Ocean freight, their experienced and professional staff...
-
Housekeeping Supervisor
4 weeks ago
Melbourne, Australia Supreme Hospitality Services Full timeSupreme Hospitality Services is currently hiring an experienced Housekeeping Supervisor for one of our Housekeeping teams in Melbourne City. Right now, we're looking for a Housekeeping Team Supervisor to help oversee the work of assigned room and public area attendants to ensure product quality and cleanliness standards are met and ensure that guest...
