Customer Relations Representative
2 weeks ago
As the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.
- Customer Service Expertise: Demonstrate a superior customer service capability, prioritizing the customer experience at all times.
- Enquiry Handling: Engage with customer enquiries via various channels, including telephone, email, and online platforms.
- Relationship Building: Establish and maintain strong relationships with customers, providing personalized service and support.
- Operational Duties: Utilize CRM and other systems to capture leads, schedule tasks, and send communications.
- Team Collaboration: Work collaboratively with team members to achieve common goals and objectives.
Metricon offers a supportive and best-practice workplace culture, recognizing and rewarding high-calibre work. You will also have access to ongoing learning and development opportunities, a competitive salary, and a range of wellness programs.
- Supportive Work Environment: Enjoy a supportive and inclusive work environment that fosters growth and development.
- Continuous Learning: Take advantage of nationally accredited courses, e-learning platforms, and comprehensive training programs.
- Competitive Remuneration: Receive a competitive salary and salary package opportunities.
- Wellness Initiatives: Participate in physical fitness programs, receive free flu vaccinations, and access mental well-being support.
To succeed in this role, you will require:
- Excellent Communication Skills: Possess highly developed communication skills, both verbal and written.
- Customer Service Experience: Have a proven track record of providing exceptional customer service.
- Autonomy and Teamwork: Demonstrate the ability to work autonomously and as part of a team.
- Organizational Awareness: Possess a strong understanding of organizational dynamics and priorities.
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