Front Office Assistant Manager
4 hours ago
About the Venue:
The Brighton Hotel – MGallery Collection is Sydney's newest reimagined luxury destination, offering elevated coastal elegance just moments from the CBD. With premium guest rooms, refined dining spaces, and an unwavering commitment to personalised service, The Brighton sets a new benchmark for modern boutique hospitality.
About the Role:
We are seeking an experienced and polished Part-Time Front Office Assistant Manager to support the smooth and sophisticated operation of our Front Office team.
This hands-on leadership position is perfect for an individual who thrives in a luxury hotel environment and delights in elevating every guest interaction.
Reporting directly to the 'Rooms Division Manager', you will oversee daily front desk operations, guide, inspire and support the team, resolve guest challenges with confidence, and ensure all service standards are delivered with precision.
Flexibility across weekends and evenings is essential.
Key Responsibilities:
- Overseeing daily Front Office operations including check-in, check-out, and guest service touchpoints
- Acting as the hotel's key leader-on-duty during rostered shifts
- Coaching, mentoring, and supporting Guest Service Agents
- Handling guest enquiries and issues with professionalism, care, and confidence
- Ensuring brand, grooming, and luxury service standards are consistently exceeded
- Managing cash handling, nightly audit checks, and operational reporting
- Strengthening communication across hotel departments for seamless guest experiences
- Upholding all safety, security, and compliance procedures
About You:
- Experience in a Front Office supervisory, assistant manager, or duty manager role within a 5-star hotel
- A calm, confident, and guest-focused leadership style
- Strong communication and problem-solving abilities
- Ability to multitask within a fast-paced luxury environment
- Strong understanding of front office operations and standards
- Experience with Opera / Opera Cloud highly regarded
- Immaculately presented with a passion for service excellence
- Full Australian working rights required
Benefits:
- FREE onsite parking during your shifts
- Accor Hotels discounted room rates
- Discounts on food & beverage across all Oscars Group venues
- Internal training & online learning resources
- Career progression opportunities across 45+ Oscars Group venues
- Employee Assistance Program (EAP)
- Reward & recognition programs
About Us:
Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986. Today, we are one of Australia's largest privately owned hospitality groups, with a growing portfolio of 45+ venues across NSW, QLD, VIC, and SA - spanning accommodation hotels, pubs and gaming, restaurants, conference and event centres, and more.
If you are a polished, guest-focused professional with Front Office experience, we want to hear from you. Apply today and join The OSCARS Group team at The Brighton Hotel
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