Front Office Guest Service Agent

12 hours ago

BrightonLeSands, Australia Oscars Group Full time

**The Company**:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centers, chartered vessels, and both commercial and residential developments.

**The Venue**:
Novotel Sydney Brighton Beach is a premium 4.5-star resort style hotel overlooking the beautiful, white sandy beaches of Brighton-Le-Sands and Sydney's picturesque Botany Bay. The hotel is currently undergoing an extensive refurbishment and on track to be one of the best event venues in NSW.

**About the Role**:
As a Guest Service Agent, you will be the face of our hotel, ensuring that every guest receives a warm welcome and outstanding service throughout their stay. Your role is crucial in creating a positive and lasting impression.

**Skills & Experience**:

- Greeting guests with a friendly and welcoming demeanor.
- Assisting with the check-in and check-out process, ensuring accuracy and efficiency.
- Providing information about hotel amenities, services, and local attractions.
- Promptly handling guest inquiries, requests, and concerns.
- Managing reservations and room assignments
- Utilizing the hotel's property management system to process bookings and updates.
- Coordinating with housekeeping and maintenance to ensure guest requests are met.
- Managing phone calls and directing them to the appropriate departments.
- Handling billing and payment processes accurately.

**About You**:

- Previous experience in a guest service or front desk role is preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with a genuine desire to assist guests.
- Ability to remain composed and professional in high-pressure situations.
- Proficiency in using reservation and front desk software.
- Attention to detail and accuracy in handling guest information and transactions.
- Problem-solving abilities to address guestconcerns effectively.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- A passion for delivering exceptional guest experiences.

**Benefits**:

- Access to Accor Hotels staff rates
- Training and development opportunities and online training platform
- Career development opportunities within Oscars Group across 40 amazing venues.
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs
- Onsite parking

Pay: $25.80 - $38.70 per hour

Expected hours: No less than 38 per week

**Benefits**:

- Employee discount

Application Question(s):

- How many years' experience do you have as a Guest Services Agent?
- Do you have customer service experience?

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Guest Service Agent

    2 weeks ago

    Brighton-Le-Sands, Australia Oscars Group Full time

    **About Us**: Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West. Today, Oscars Group is one of the largest privately owned hospitality groups featuring an...

  • Guest Service Agent

    3 days ago

    Brighton-Le-Sands, Australia Oscars Group Full time

    **About Us**: Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West. Today, Oscars Group is one of the largest privately owned hospitality groups featuring an...

  • Guest Service Agent

    2 weeks ago

    Brighton-Le-Sands, Australia Oscars Group Full time

    **About Us**: Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West. Today, Oscars Group is one of the largest privately owned hospitality groups featuring an...

  • Guest Service Agent

    6 days ago

    Brighton, Australia Quest Apartments Full time

    Quest Brighton is a 4 star, 65 Apartment property located in the Brighton beach and opened in 2010 and has recently completed an exciting Hotel Refurbishment. Quest Brighton is now seeking Guest Services Assistant to join its enthusiastic and successful team with a Casual Position available, 20-30 hours per week on a weekly rotating roster. Must be...

  • Front Office Receptionist

    6 days ago

    Brighton, Australia Quest Apartments Full time

    Quest Brighton is a 4 star, 65 Apartment property located in the Brighton beach and opened in 2010 and has recently completed an exciting Hotel Refurbishment. Quest Brighton is now seeking Guest Services Assistant to join its enthusiastic and successful team with a Casual Position available, 20-30 hours per week on a weekly rotating roster. Must be...

  • In Room Dining Attendant

    1 day ago

    Brighton-Le-Sands, Australia Oscars Group Full time

    **CASUAL IN ROOM DINING ATTENDANT** **About us**: Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West. Today, Oscars Group is one of the largest privately owned...

  • Front Desk Receptionist

    2 weeks ago

    Brighton, Australia Brighton Leisure Management Pty Ltd Full time

    Quest Brighton on the bay is looking for experienced Receptionists / GSA s to continue excellent guest satisfaction in rewarded property. Great work life balance and learning and growth opportunity in the hospitality business. Key Responsibilities: **1.** **Front Office Reception services** - Check in guests according to procedures. - Organise guest...

  • Host/hostess

    2 weeks ago

    Brighton-Le-Sands, Australia Oscars Group Full time

    **About the Company**: Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West. Today, Oscars Group is one of the largest privately owned hospitality groups featuring an...

  • Buyers Agent

    2 weeks ago

    Brighton, Australia Metropole Property Group Full time

    Join our prestigious Melbourne team at Metropole Property Group, a multi award-winning national wealth creation company. With offices in Melbourne, Sydney and Brisbane, The Metropole Property Group is a unique and diverse organisation that offers a variety of services to assist our clients in creating wealth through property. With the potential to earn...

  • Front Office Secretary

    3 days ago

    Brighton, Australia Brisbane Catholic Education Full time

    **Estimated start date**:Commencing January 2025 **Position tenure**:Part Time | Fixed Term **Weeks worked**:School Term Weeks Only **Total Paid Hours (per week) & days required**:35 hours per week - required to work Monday to Friday. **Salary level, range or hourly rate**:School Officer Level 3 - $33.17 (School Salary Scale)/(Services Salary...