Guest Service Agent

**About Us**:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.

**About the Venue**:
**Novotel Sydney Brighton Beach** is a premium 4.5-star resort style hotel overlooking the beautiful, white sandy beaches of Brighton-Le-Sands and Sydney's picturesque Botany Bay. The hotel is currently undergoing an extensive refurbishment and on track to be one of the best event venues in NSW.

**About the Role**:
We are currently seeking an enthusiastic and customer-oriented individuals to join our team as **Guest Service Agents**. We have full-time, part-time, and casual positions available. As a Guest Service Agent, you will be the face of our hotel, ensuring that every guest receives a warm welcome and outstanding service throughout their stay. Your role is crucial in creating a positive and lasting impression. Values and attitude are key. Here at Novotel Sydney Brighton Beach we believe people are at the heart of everything we do and as such are committed to training, developing and retaining our team.

**Responsibilities**:

- Greet guests upon arrival and provide them with information about hotel facilities and services.
- Assist guests with check-in and check-out procedures efficiently and professionally.
- Providing information about hotel amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues or complaints promptly and courteously.
- Managing reservations and room assignments effectively.
- Utilising the hotel's property management system to process bookings and updates.
- Coordinate with other hotel departments to ensure seamless guest experiences.
- Managing phone calls and directing them to the appropriate departments.
- Maintain cleanliness and organisation at the front desk area.

**Requirements**:

- 2 years experience in guest service or front desk role is preferred
- Experience in large chain hotels
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Ability to multitask and work effectively in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.
- Attention to detail and a positive attitude towards teamwork.
- A passion for delivering exceptional guest experiences.

**Benefits**:

- FREE Onsite parking while on shift
- Oscars Group food & beverage discounts
- Internal training and development opportunities across 45+ venues
- Access to online training platform and external training opportunities
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs

**Job Types**: Full-time, Part-time, Casual

Pay: $24.98 - $32.25 per hour

Expected hours: 15 - 38.5 per week

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Rotating roster
- Weekend availability

Application Question(s):

- Do you own or have regular access to a car to commute to work?
- What suburb of Sydney are you located in?
- Are you interested in a Full-Time, Part-Time, or Casual work schedule?

**Experience**:

- Guest services: 1 year (preferred)
- Hotel: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person