Client Account Manager

Job Requisition ID: 39749 

• Choice and flexibility on where, when and how you work​
• Mentoring programs – receive support and coaching to progress your career ​
• Recognition culture to celebrate milestones and discounts at hundreds of retailers ​ 

Deloitte is looking for a Client Account Manager to support a priority account in the financial services industry on a full-time basis. You will work closely with the account leadership team and help deliver world class outcomes.

What will your typical day look like?  

Reporting to the Client domain and the Lead Client Service Partner (LCSP), you will be involved in all levels of strategic account management, including client relationship development, helping leadership define account strategies, driving major opportunities and understanding client needs, through to the day-to-day execution, monitoring and reporting of account operations.

• Working with the LCSP to lead account planning processes and supporting the client service team to drive account improvements
• Driving high performance account operations by connecting cross firm teams, bringing best practice from Global and other industry-aligned accounts, driving appropriate account cadence, and developing impactful Client Service team and Leadership meetings including agendas, speakers, and engaging topics
• Develop reports across account metrics such as revenue, forecasting, pipeline activity and major pursuits
• Working with and connecting all Business Units to bring the best of Deloitte in go to market activities to deliver 'real' value for your assigned clients
• Staying up to date on and contributing to industry and sector calls/initiatives
• Undertaking client feedback interviews and win/loss reviews to generate key client insights, identification of trends and sharing these with account teams
• Support key account pursuits through understanding the client's strategic objectives and helping identify and bring the most relevant resources
• Procurement and panel management, including building your procurement relationships
• Securing access to investment and resources for account initiatives
• Develop and manage internal and external communications across the Australian and global practices including newsletters, strategic events, and account wins and insights
• Driving and developing offshore resources to support account operations and developing their understanding of account strategy and growth.

About the team 

Growth exists to help our people win in market. It does so by informing our market choices shaped by clients' issues, building a community of diverse client leaders, growing and strengthening client relationships, winning our most critical pursuits and creating and activating differentiated brand positioning. 

The Growth Enablement team drives and delivers the strategic programs, transformations and other activities that activate the Growth strategy of the firm. Growth Enablement is organised around four domains (Sales, Clients & Relationships, Industries & Sectors and Brand & Marketing) with cross-Domain collaboration and alignment to our firm's strategic choices a central to our ways of working.  

Enough about us, let's talk about you.

• Relevant tertiary qualifications or equivalent work experience
• Demonstrable experience in account management or similar role, operating within a complex account management environment (5+ years)
• A strong understanding of account planning, setting the account direction and working with the LCSP to develop longer term strategies to drive the account from good, to great, to awesome
• The ability to influence and respectfully challenge senior stakeholders
• Enthusiasm, resilience and pragmatism
• Strong analytical and quantitative skills, ability to interpret data and identify trends
• Ability to effectively manage competing priorities, know when to make sound judgement calls and when to delve deeper with senior leaders
• Ability to meet deadlines, prioritise and manage projects to conclusion
• Can work independently in a high-performance team environment and collaborate with firm-wide resources
• Understanding of CRM systems and pipeline management, or ability to learn quickly
• The ability to contribute to business process improvements
• A background in the Financial Services sector or the ability to quickly learn about the sector/industry
• Professional services knowledge is an asset
• Strong PowerPoint skills and knowledge of Excel

Why Deloitte?   

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.   

 We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.  

We support flexibility and choice. We encourage you to find the right balance between connecting in person with your clients and teams and meeting your own personal needs.

 We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.  

 Next Steps  

Sound like the sort of role for you? Apply now, we'd love to hear from you  

#LI-Hybrid

By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.  

By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.