Customer Success Business Partner

3 weeks ago

North Sydney Council, Australia Equifax Full time

**Equifax: Empowering Your Possible Career Path**

We are seeking a highly skilled and experienced Customer Success Business Partner to join our team at Equifax. As a Customer Success Business Partner, you will play a crucial role in ensuring the proactive management, delivery, and support of services provided to our Core customers.

This is a fantastic opportunity to advance your career in a dynamic and collaborative environment where innovative ideas are valued and challenges are eagerly accepted. At Equifax, we foster a culture that supports our employees' financial and personal well-being through additional leave days, a hybrid working environment, an employee assistance program, and opportunities for growth and development through our online learning platform with guided career tracks.

As a Customer Success Business Partner, your key responsibilities will include:

  • Identifying and meeting the needs of our Core business customers, providing exceptional customer service, and building strong relationships.
  • Providing information and answering complex queries about our products and services, as well as explaining their features and benefits.
  • Submitting new account and branch set-ups to the subscriptions team.
  • Requesting channel connectivity from the Client Integration Team.
  • Investigating and resolving invoicing and billing issues.
  • Responding to customer inquiries about product usage and other product-related matters.
  • Addressing unplanned outages and escalating concerns within the company when necessary.
  • Gaining a thorough understanding of our available products to provide expert guidance to customers.
  • Supporting the Account Management group by responding promptly to requests and contributing operational insights to sales materials.

To succeed in this role, you will need:

  • 2-4 years of experience in a similar position within a corporate setting.
  • Influencing and stakeholder management skills at a senior level, both internally and externally.
  • A proactive mindset, with a proven track record of hitting the ground running.
  • Excellent communication skills, including oral, written, presentation, and facilitation abilities.
  • The ability to think strategically and tactically.

We are looking for a talented individual who can make a meaningful impact in this role. If you possess the necessary skills and experience, please submit your application. We look forward to hearing from you

**About Equifax**

At Equifax, we believe knowledge drives progress. As a global data, analytics, and technology company, we play a vital role in the global economy by helping employers, employees, financial institutions, and government agencies make informed decisions with confidence. Our goal is to create seamless and positive experiences during life's significant moments, such as applying for jobs or mortgages, financing education, or buying cars. We focus on nurturing our people for career advancement, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.

**Salary Range:** $80,000 - $110,000 per year

**Benefits:** Additional leave days, hybrid working environment, employee assistance program, organizational growth potential, online learning platform, and competitive salary range.

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